As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now.
Join us for a discussion about how cloud-based contact centers can help you elevate your customer engagement game and stand apart from your competition.
Learn how Perficient and Amazon Connect are helping deliver superior customer experiences with speed and reliability. We’ll present new ideas and discuss trends, including how to:
- Communicate with your customers across multiple channels
- Maximize your remote workforce, both functionally and technically
- Integrate with Salesforce, ServiceNow, and other applications
- Leverage artificial intelligence
- Shift from on-premises solutions to the cloud
- Reduce costs with a shift from license fees to usage-based pricing
The Elevate Your Customer Engagement with Amazon Connect webinar is hosted in collaboration with Amazon Connect experts from Perficient and AWS.
Chris Ross is the National Sales Director for the Customer Engagement Solutions practice at Perficient. He is a highly experienced business strategist and technical marketing leader, with a strong background in leading Fortune 50 companies and their services partners develop digital customer experience solutions
Joe Eisner is a Global Partner Strategy Lead at AWS. He has been in the contact center industry for 14 years. He is a founding member of the Amazon Connect global partner program & strategy at AWS. During his tenure as Global Partner Lead for Amazon Connect, he built the ISV ecosystem to over 140 partners offering over 240 integrations and 51 AWS Marketplace offerings, and helped recruit and onboard numerous ISV and SI partners.
You don’t want to miss this webinar! Join us on Wednesday, August 26, 2020, from 12:00 – 1:00 pm CT. Register here!
Can’t join the webinar live? No worries! You can still sign up and we’ll deliver the webinar straight to your inbox.