Posts Tagged ‘salesforce’

While we’re obviously partial to the skills of our Salesforce Developers (the technicians responsible for coding work on our projects), there’s more to it than simply hiring the “best of the best” in the industry, when it comes to achieving development success on our client engagements.  While the end goal is ultimately to increase customer […]

From our experience in helping clients migrate from Salesforce Classic (Aloha experience) to Salesforce Lightning Experience, we have found that the change can require significant business process evaluation and adjustments to user workflows. It is not just a change in the way Salesforce looks, but also a core change in the way users interact with […]

Salesforce and IBM recently announced a partnership in which Salesforce will embed Watson deep into their cloud. During a joint IBM Interconnect and IBM Amplify keynote, Ginni Rometty, Chairman and CEO of IBM, chatted with Marc Benioff, Chairman and CEO of Salesforce, on what it means for both companies moving forward. Ginni: Together, IBM and Salesforce share […]

Enterprise Search Trends to Watch The enterprise search market is changing as technology providers take advantage of emerging data-related capabilities, such as predictive analytics, machine learning, and artificial intelligence (AI), and build them into their cloud-based enterprise search solutions. AI-powered search opens up a world of possibilities to modernize the search experience for end users, helps a workforce be more […]

In the Age of the Customer, where everything and everyone is connected, delivering a connected service experience for your customers – from call center to the field – is an absolute must! As industries continue to face digital and technology disruption, we’re seeing that the customer experience has overtaken product and price as the true differentiator […]

Perficient, a leading digital transformation consulting firm serving Global 2000® and other large enterprise customers throughout North America, recently announced it has been designated a Salesforce Platinum Consulting Partner.  In a large and diverse partner ecosystem, Salesforce consulting partners are rated based on the total value contribution to Salesforce’s business, their cloud specializations and certifications, […]

Self-service has quickly climbed the ranks as a high-priority support strategy for leading service organizations. One of the easiest ways to deliver exceptional customer service is by building a self-service support community for your customers. Research shows that 72% of customers prefer to use a company’s website to find answers. Also, studies from Gartner show more […]

As one of Salesforce’s strategic partners, I’m glad to share the success Eli Lilly is having with the Salesforce platform. According to a press release that was issued by Salesforce, the pharmaceutical company has launched 50+ internal and external applications over the last two years. TrialGuide is one example. The website, which is naturally mobile-friendly, […]

A couple of years ago, I read several articles detailing the challenges of Big Data and the confusion around implementation.  The message was as follows: Everyone talks about it, nobody really knows how to do it, everyone thinks everyone else is doing it, so everyone claims they are doing it. Since then, technology and Big […]

Salesforce and Google are working to “assist” us a work. Tom Holman from Google, Daniel Chang and Sriram Iyer from Salesforce, and Greg Malpass from Traction on Demand presented a session on the topic at Dreamforce 2016. Tom is the product manager for Google G Suite, which Google just announced, but really is a rebranding and […]

Perficient, a Salesforce Gold Partner and leading digital transformation consulting firm serving Global 2000 enterprises, recently received the 2016 Salesforce Partner Innovation Award in Healthcare and Life Sciences for its work with NextGen Healthcare. Given annually at Dreamforce, the Salesforce Partner Innovation Awards honor Salesforce’s consulting partner community and recognize the contributions they make in […]

Earlier this week, Oracle upgraded its BI Cloud Service platform as well as DataSync (now version 2.2) for cloud integrations. With those 2 upgrades come great benefits if you have any of the following and looking to do consolidated business analytics from multiple source systems and allow for cross-functional insights: Salesforce: There is no need […]