Perficient, a leading digital transformation consulting firm serving Global 2000® and other large enterprise customers throughout North America, recently announced it has been designated a Salesforce Platinum Consulting Partner.
In a large and diverse partner ecosystem, Salesforce consulting partners are rated based on the total value contribution to Salesforce’s business, their cloud specializations and certifications, and, most importantly, customer success. As a result, Salesforce has seen an increased need for partners, like Perficient, that take a holistic approach to CRM and customer experience strategies, and place a greater emphasis on the need for speed and business innovation in the Age of the Customer.
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Testament to Perficient’s tenure and client track record as a Salesforce partner, the company has the highest customer satisfaction score – 9.94 on a scale of 10 – among all 49 Platinum partners. Additionally, Perficient has delivered more than 3,000 successful Salesforce engagements, and earned numerous honors and awards including a Fullforce Service Cloud Master designation and the 2016 Partner Innovation Award in Healthcare and Life Sciences at Dreamforce 2016.
“The elevation to the prestigious Platinum Consulting Partner status marks another milestone for Perficient and demonstrates our commitment to Salesforce,” said Tom Munley, Perficient vice president of field operations and leader of the company’s Salesforce business unit. “Our focus has been on using the power of the platform to help the world’s most innovative brands enhance their customer experience and run their business in the cloud. Clients turn to Perficient for our broad portfolio of services, wide range of skills, and our in-depth functional and technical expertise with Salesforce.”
Perficient partners with customers like NextGen Healthcare, Cox Automotive, and Activision to transform customer, partner, and employee experiences using Service Cloud Lightning and Community Cloud Lightning that have resulted in, on average, a 30% increase in customer satisfaction. To learn more about our Salesforce practice visit our website.