Your systems are up and running. Your organization is operating as usual, and all is as it should be. Then, suddenly, it’s not. A flood, an earthquake, a pandemic, or a fire threatens your ability to keep your organization operating. Systems are offline, critical business processes have stalled. You’re frantically trying to determine what damage […]
Posts Tagged ‘COVID-19’
Looking Beyond COVID-19: The Digital Mailroom
As COVID-19 spreads across the country, organizations are preparing for the future in an entirely new business landscape. Many companies are looking for solutions that can help them become more efficient and productive while saving money in the long term. Our digital mailroom solution, which can be built on any of the top three platforms, […]
Commerce During the Coronavirus – What Businesses can Do Now, Next, and for the Future – Part 2
This three-part series focuses on what digital commerce teams can do to shore up operations and remain effective right now, over the next few months, and in the mid-term future. Obviously, times are tough and every organization has unique challenges, so not everything below might apply, but sometimes the most stressful situations result in the […]
14+ Questions Financial Services Firms Should Ask Themselves Amid COVID-19
“Things turn out best for people who make the best out of the way things turn out.” John Wooden, NCAA Basketball Coach We are ten days into the “15 Days to Slow the Spread” coronavirus guidelines. The US is becoming the new epicenter of the pandemic. State by state, America is locking down its residents […]
COVID-19 and Supply Chain: The New Route to Transform
Stores are left with empty shelves and a bunch of questions. How will they get a new product? How will they keep employees safe? How will this affect the supply chain and distribution? As the economy sees a major jump in consumer purchases, it raises the question of supply and demand. It’s common for companies […]
Why Strategy Is Exactly What You Need Right Now
When many people think of the word “strategy,” they start to conjure up images of a long-term plan built around some theoretical idea that may never happen. Unfortunately, many well-intended, traditional strategies have been outdated attempts at predicting the future that were beset by the realities of market changes, bad data, and, more often than […]
Pharmacovigilance During COVID-19: Finding the Best Information
There is no question that the pandemic COVID-19 has transformed life as we know it today. We are now operating in a different pharmacovigilance (PV) paradigm, adapting as we move daily. While patient safety remains the first priority, AEs will continue to come in for processing, and daily PV activities will continue. New therapeutic information […]
Day 2 Update: Internal Hackathon Focused on Creating COVID-19 Response Solutions
Yesterday, our Customer Engagement Solutions team started an internal Hackathon focused on creating COVID-19 response solutions. The challenge aims to address the current pandemic by building solutions on Amazon Connect and Twilio Flex—both cloud contact center platforms. Solutions range from handling businesses’ increasingly high call volumes during the crisis to integrating customer care with telehealth […]
The Role of Artificial Intelligence in the COVID-19 Pandemic
The administration has announced they are now planning for a potential 18-month COVID-19 pandemic as the situation continues to evolve and the severity of the virus is becoming more apparent. Confirmed cases are doubling over short periods of time and forecasted projections are uncovering multiple waves of the virus are yet to come. All this […]
Commerce During the Coronavirus – What Businesses Can Do Now, Next, and for the Future – Part 1
Times are tough for a lot of retailers right now and we are all being forced, whether we like it or not, to live in the moment as the situation related to the coronavirus shifts hour by hour. Ideally, business strategies put in place are holding out even if details need to be adjusted day […]
Preparing Your Company for the Next Crisis
While the world grapples with COVID-19, a novel coronavirus, many organizations are heads-down franticly trying to pivot and adjust on the fly, in order to continue operating in the dramatically shifting landscape. Information, and in some cases, misinformation is piling up. Markets are volatile. Your upstream suppliers are shutting down or reducing output. Your employees […]
State of Digital Health: Payer and Provider Perspectives in 2020 [Webinar]
Today’s consumers want to control their healthcare journey. As a result, forward-thinking organizations are embracing a customer-first approach that lays the groundwork to deliver integrated, relevant experiences tailored to the individual. Join Adobe and Perficient for a webinar on Wednesday, April 1 at 12 p.m. CDT. Our panel of speakers will discuss how payers and […]