This is the second in a series of blogs on the subject of Cloud Transformation. As we stated in the first blog entry business is being transformed at the speed of cloud. The velocity of this transformation and marketing hype around the subject of cloud could cause a business to move too quickly into the […]
Posts Tagged ‘cloud’
These 5 Stats Will Make You Revisit Your CX Strategy in 2019
Good news travels fast — but bad news travels faster With your business dependent on customer satisfaction, being able to service them regardless of their issue is what sets winning brands apart. On the flip side, when service is not up to par, damage to the brand can be significant. And businesses are paying attention. […]
IFRS 16: Struggling to Find a Lease Management Tool? – Part 1
Part 1 of 3 Part Series If your company is still struggling to find a reporting solution to manage leases, you are not alone. As of January 1, 2019 IFRS 16 is the international accounting standard for lease reporting replacing IAS 17. Companies following IFRS requirements should have already implemented a solution to ensure reporting […]
MicroStrategy World Customer Sessions You Don’t Want to Miss
The MicroStrategy World 2019 agenda is out and it’s time to start planning your conference schedule (it’s easy with the MicroStrategy mobile app). Among the many can’t-miss sessions, there are two customer sessions you should make time for: AllianceBernstein and UBS. These two key customers will share the innovative ways they have transformed their organizations […]
Cloud Lingo in 2019: Cracking the Code
It’s an issue for people researching every type of technology: jargon. While businesses have widely embraced cloud, questions remain surrounding the specifics. Cloud can be daunting for any newcomers due to its range of words and phrases that you don’t see elsewhere. Here’s a look at some of these words and phrases and what they […]
Business Transformation at the Speed of Cloud
Digital trends at large are putting significant pressure on businesses to innovate quickly and no industries are showing signs of immunity. Customer expectations are rising as is the competition coming from existing market players and an array of recently “born in the cloud” contenders. Businesses must transform to succeed. In response, companies are turning to […]
Perficient and Pivotal Team Up to Talk Middleware Modernization
To keep your business ahead of the game you need to enable both developer productivity and operational efficiency. However, your current middleware platform may be costing you more than you think. If it’s not designed to support high-velocity software releases and frequent iteration of applications, it’s time to think about modernization options. Perficient’s Director of […]
Don’t Miss These Sessions at IBM Think 2019
Perficient is excited to be a Gold sponsor at this year’s IBM Think 2019! Taking place in just a few short weeks in San Francisco from February 12 – 15th, Think brings over 40,000 attendees together to learn, strategize, and engage in all things digital transformation. We will be exhibiting at Booth #320 in the Data & […]
Our Proven Recipe for Customer Community Success
The Best Communities Focus on Content and Design Content plays a foundational role in a community’s success. However, having helpful, easy-to-follow content available for your customer community means nothing unless users are able to find it, consume it, and understand it. That’s where the UI/UX design comes into play; when, where, and how they access […]
Perficient Elevates Twilio to Strategic Partner Status
Perficient is excited to announce that Twilio has been designated a Strategic Partner. This designation comes as our partnership with Twilio continues to strengthen and build momentum. Case in point, following Twilio’s general availability release of Flex in October 2018, excitement for their fully programmable cloud contact center platform has rapidly increased. It’s little wonder, as […]
Innovation Predicted to Drive Cloud Usage in 2019
Enterprises will move beyond cheap fixes and instead seek innovative app services in order to modernize their businesses in 2019, according to Forrester’s “Predictions 2019: Cloud Computing” report. Forrester believes that 2019 is the year that the cloud comes to the forefront for enterprises. Many companies look set to decide that now is the time […]
Three Keys to Creating a Successful Support Team
When customers have a problem, call center agents are the front line of defense. In addition to using the right technology to enable them for success, make sure you have the right team to start with. Here are three ways you can create a successful support team that will service your customers with grace and […]