Posts Tagged ‘AWS’

A common scenario for a customer calling into a call center is for a customer wishing to change their delivery time or date. Using AWS Services, it’s possible to automate this, reducing wait time and the cost of having a person look up dates and relay these to a customer. In this tech tutorial we’ll […]

Objective Automatic installation and configuration solutions for WordPress, Drupal, and Magento applications using AWS CloudFormation infrastructure orchestration and content management tools like Puppet, Ansible, or Chef. The infrastructure as code (IaC) solution should follow architecture best practices such as setting up the database in a private segment, secure authentication, and provisioning. It should also have […]

  Objective Automatic installation and configuration solutions for WordPress, Drupal, and Magento application using AWS CloudFormation infrastructure orchestration and content management  tools like Puppet, Ansible, or Chef. The infrastructure as code (IaC) solution should follow architecture best practices such as setting up the database in a private segment, secure authentication, and provisioning. It should also […]

Introduction to SSML tags – what are they? We’ve all had that experience of phoning into a contact center and hearing a robotic, impersonal voice on the other end. SSML (which stands for ‘synthesized speech mark-up language’) tags can be added into your Amazon Connect Contact flows to customize your speech prompts, adding a more […]

The following is the fourth blog in a series about software containers and Kubernetes, and their importance in modern application delivery. In our last blog in this series, we examined the importance of utiziling a container management platform. In this blog, we’ll go further in depth on the multiple options you have when adopting a […]

Last week, our content center team partnered with Amazon Web Services (AWS) to provide a comprehensive Amazon Connect Immersion Day for users in Kansas City. Taking You from “What If” to “What Now” The Amazon Connect Immersion Day events empower organizations to unleash the full potential of their AWS services. The goal of the event […]

I hate looking for clothes to wear, especially if I’m in a hurry.  Sometimes life gets crazy and my favorite shirt may still be in the dryer, or I can’t find the match to a sock I already have in my hand.   Something easy can turn into a chore very quickly when things aren’t organized. […]

In 2016, when I did my first in-depth comparison, the resulting TCOs were usually very close. Usually, the OpEx was slightly higher for the cloud TCO versus the on-prem TCO required substantial capital investment. However, our most recent estimate was eye-opening to our client.  We were assessing a green-field implementation for a Data Warehouse at […]

Nowadays mostly everyone probably knows what Amazon Web Services (AWS) is, right? AWS is a secure cloud services platform offering compute power, database storage, content delivery, and other platform services such as infrastructure as a service, platform as a service, and software as a service functionalities to help fulfill business needs. AWS itself provides a […]

What is Kubernetes? In simple words, it is an open source tool for managing high-scale containerized environments, deployments, auto scaling, etc. It was originally created by Google engineers to manage their billions of application containers and auto-deployment processes. After a while, it was given to the Cloud Native Computing Foundation (CNCF), part of the Linux […]

We’ve previously detailed the steps necessary to build a holiday calendar  and looked at how we can easily upload all your holidays at once. However, so far we’ve only worked with JSON, which is an easy to understand format for Node.js, but not necessarily the most intuitive for a human reader. To avoid making mistakes […]

We’ve looked before at the steps necessary to build a holiday calendar in DynamoDB. One of the advantages of keeping all your closure times tracked in a database is that you can easily update when the call center should be available, modify the closure reasons or add a new holiday with minimum effort and no […]