Posts Tagged ‘Amazon Web Services’

Amazon Web Services (AWS) Glue is a fully managed ETL (extract, transform, and load service) that categorizes your data, cleans, enriches it, and moves it reliably between various data stores. These data stores consist of a central metadata repository known as the AWS Glue data catalog, which is an ETL engine that automatically generates Python […]

An Introduction to AWS Database Migration AWS Database Migration Service, or AWS DMS, is a cloud services offering that migrates relational, NoSQL, and several other types of databases. With AWS DMS, customers have the option to fully migrate their data to the cloud or utilize a combination of cloud and on-premises setups. With AWS DMS […]

Organizations use different tools to automate and consolidate their IT services, operations, and business management. One popular tool is ServiceNow; however, with the rising trend of empowering employees and taking the customer experience to the next level, it often gets enhanced with Amazon Connect for telephony support. Let’s explore how we have implemented this integration […]

Perficient’s Delivery Teams use adaptive and responsive consulting to help our clients disrupt the contact center market with Amazon Web Services (AWS) and Amazon Connect. Our company understands that all clients are unique, and each requires a tailored execution path to achieve the best results. In this article, I will focus on two projects that […]

Businesses today empower their agents by minimizing the number of separate applications they need and providing them with relevant customer information at their fingertips. One of the most common ways to achieve this is through integrating telephony systems with Customer Relationship Management (CRM) software. In this blog post, I’ll cover the integration between Amazon Connect […]

Contact Centers are a critical component of every business as it is an entry point for its customers and a pivotal factor in creating a public image. Having a poor and frustrating customer experience can not only turn away existing customers but prevent future growth. The Amazon Connect Health Check can help with identifying subpar […]

As one of nine launch partners for Red Hat OpenShift Service on AWS (ROSA), Perficient has developed a Kubernetes-based accelerator to take your applications to production on OpenShift in just a few hours. ROSA is a fully managed and jointly supported offering that combines the power of OpenShift and the AWS public cloud. On Sept. […]

We are excited to welcome Matt Kundtz to Perficient as the AWS Alliance Manager!   The Alliance Manager role is a leadership position focused on the stewardship of our AWS partnership. Matt joins our team with prior experience supporting the Microsoft ecosystem where he was an account manager and team lead. He is excited to […]

A New Solution for the Contact Center Pre-integrated with Amazon Connect, Powered by Salesforce Service Cloud Voice seamlessly enhances your Salesforce Service Cloud investment with telephony. By bringing together voice communications, digital channels, and CRM data, you equip your agents with smart and streamlined service to provide your customers with a great phone experience from […]

In Amazon Connect, a queued call would stay in the queue even when the queue has closed for the day. So, what do you think would happen to your call if you called into the support queue at 4:54 PM and it closes at 5:00 PM? The answer would depend on the contact center’s policies […]

I have a lab environment in Amazon Web Services (AWS) that consists of four small EC2 instances. When I’m not using the lab, I shut the instances down and then start them up when I need them. When I do this, they get new public IP addresses, and I need to know those addresses in […]

Imagine you are an Amazon Connect administrator. You’ve been working on a project to deploy over 20 new contact flows that use more than 50 prompts (media that can be used to playback audio to customers or agents in contact flows, such as hold music or greetings) for your Amazon Connect instance. After a long […]