Brian Flanagan

Imagine a world where digital interfaces anticipate your needs, understand your preferences, and adapt in real-time to enhance your experience. This is not a futuristic daydream, but the promise of generative interfaces.  Generative interfaces represent a new paradigm in user experience design, moving beyond static layouts to create highly personalized and adaptive interactions. These interfaces […]

In the rapidly evolving landscape of digital transformation, businesses are constantly seeking innovative ways to enhance their operations and gain a competitive edge. While Generative AI (GenAI) has been the hot topic since OpenAI introduced ChatGPT to the public in November 2022, a new evolution of the technology is emerging that promises to revolutionize how […]

In a recent episode of the What If? So What? podcast, May Habib, CEO of Writer, shared valuable insights on the barriers organizations face when it comes to embracing generative AI in their digital strategies. She also discussed how Writer is addressing these challenges and empowering businesses to leverage the power of AI. In this […]

Many of today’s digital experiences are powered by intelligent content management and marketing automation platforms that deliver personalized content to individuals based on their unique profile, behavior and interests. This is a huge leap forward from the traditional one size fits all approach, where everyone gets the same content no matter who or where they […]

AI-driven personalization is an advanced method of creating and delivering customer-focused experiences at scale. It leverages machine learning to deeply understand individuals based on their preferences, behavior, and journeys. Personalization Evolution  The basics of personalization include segmenting audiences into a number of groups and applying rules to create different experiences for each. Although this basic […]

Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Technology is infused in every part of our lives and is only becoming […]

Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Ever-increasing and evolving customer expectations pose a challenge to businesses, regardless of their […]

In this day and age, it can be difficult to stay ahead of the curve, especially in the utilities industry. New technologies are bringing new competition for customer engagement, and staying ahead of those technological advances has become imperative to remain a front-runner in the industry. Exploring new trends and services that provide the solutions […]

In a time where technology is constantly evolving, it can seem that personal connection is becoming more difficult to achieve, especially between company and customer. Consumers are more connected than ever, and as a result, more aware of where they take their business. They’re not only looking at the value of the service they’re receiving, but […]

One challenge that many utility providers face is that most customers really only think of their provider when they’re starting or stopping utility service, paying bills, or dealing with an outage or other problem. To better engage customers and avoid slipping into the realm of commoditization, utility companies need to provide consistent value throughout every […]

The constant evolution of technology and customer expectations impacts every industry across the board, including utility providers. Whether your company operates in a regulated market or competes against other providers for business, you must both understand and meet your customers’ evolving expectations for the solutions and services you provide, or risk being left behind. Some […]

While there has been much discussion about Apple TV and its impact on the home entertainment market, Google has been quietly building a digital eco-system that already has game-changing potential. Building upon the success of the Android operating system, Google has developed a Smart TV platform that succeeds where others have failed in the past. Android TV goes beyond […]