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Perspectives on Integration Solutions

CA World Keynote Day 2: Transformational IT

It was an amazing four days at CA World, with attendees immersed in the full suite of CA solutions and their associated IT Trends. With many organizations now using the Modern Software Factory (which includes agile, automation, insights, and security) for their day-to-day innovation needs, CA Technologies CTO Otto Berkes stepped to the stage to […]

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Britannia Development: Complete Property Automation with CA API Management

Our team joined Britannia Development at CA Technologies’ CA World 2017 conference to share insights into how the nationwide real estate development company will build connected homes that leverage IoT and automation for real-time customer access to data. Britannia Development, which built its business on real estate development and rehabilitation, plans to introduce Internet of […]

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CloudBees Adds Analytics to DevOps Solutions

Open-Source Cloudbees Jenkins is at the center of many DevOps deployments, providing support for Continuous Integration and Deployment processes end-to-end. With so many data points at play in DevOps, CloudBees recently launched CloudBees DevOptics, an analytics application to aggregate data from software development pipelines as it moves through a Jenkins server. The tool will identify […]

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Perficient Wins Disruptor of the Year Partner Award at CA World

CA World kicked off for partners today with a half-day summit outlining the current state of CA Technologies’ partner program and a future look at the roadmap. CA executives across the board presented to the crowded room of Focus partners – those specially appointed by CA for their sales and delivery capabilities. As part of […]

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CA World Begins Tomorrow – Join Us!

The moment has arrived – CA World has started! Over the next few days, we’ll be at Mandalay Bay in Las Vegas Resort & Casino speaking with thousands of IT professionals at CA’s premier user conference. If you’re attending, we’d love to speak with you at booth #1001 about our DevOps, Cloud, Service Virtualization, and digital […]

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Don’t Miss These Sessions at Pivotal SpringOne

Pivotal SpringOne is less than a month away and we’ll be at the conference, sharing digital transformation success stories. With cloud native development trending as a best practice and preferred strategy, you’ll want to attend. We scoured the agenda and found the following sessions of interest that all attendees should participate in: Managing the Complexity […]

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Process Amazon Connect self-service data with Lambda and SES

In this blog post, we process data collected through a self-service Amazon Connect Contact flow and deliver results in an email. My previous article shows how to configure Amazon Connect and Amazon Lex to create a Self-service Contact Center experience. Assuming the first part is done, it is time to process the data using a Lambda function. As the […]

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Reach the Peak of Innovation with DevOps

According to research firm Gartner, IT spending will total $86.4 billion by the end of this year, with much of the investment going into initiatives including DevOps. Organizations who leverage tools within the DevOps toolchain including Sonatype, CloudBees, Chef, Ansible, Amazon Web Services, and Pivotal experience positive business outcomes, from money saved to easier collaboration […]

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More natural text to speech with SSML and Amazon Connect

Within Amazon Connect we can build engaging contact flows that use Amazon Polly to prompt callers with text to speech utterances. Amazon Polly produces natural sounding speech using deep learning technologies. This is not your old-school and often cringe worthy “robot” voice. With that said, let’s look at a few scenarios where we can delight […]

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Amazon Connect JavaScript Libraries: Lily CCP, Streams and connect-rtc

Quick post here to describe the various JavaScript libraries that you may run into doing custom Amazon Connect development. Lily CCP When you load the Amazon Connect Contact Control Panel (CCP), it loads a JavaScript library called Lily CCP that contains all the code needed to work with the Amazon Connect CTI Web Service and […]

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Insights on the application of complex systems and processes that drive your business forward. Immediately apply value and optimize your integration program whether built around APIs, SOA, BPM, DevOps, or cloud.

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