Technical

Hot off the presses! Microsoft just released a new Teams Adoption Hub which basically simplifies your deployment and adoption process for Microsoft Teams as well as other Office 365 workloads! If you were unable to check out some of the content from Ignite, they actually covered a session about the Office 365 adoption framework in which they […]

In a previous blog post we looked at the steps necessary to set up a custom agent console. We walked through uploading a page to S3 and configuring a CloudFront distribution which can be whitelisted and then used with Amazon Connect. To keep things simple we didn’t dive into CloudFront settings, many of which can […]

Whether you think Facebook users don’t understand what information of theirs is subject to disclosure (user’s fault) or Facebook needs to provide more education and acknowledgement of risk to its users (Facebook’s fault), no one can argue it’s been a rocky year for the company as it works to regain user trust. In the rush […]

Many organizations are now trying to adopt Teams at a rapid pace. However, adopting a new product like Teams alongside Skype for Business is no easy task and can create confusion if not implemented properly. My intention with this article is to discuss how to properly pilot Teams for your organization so you can test […]

November has been a great month for our administrators in Teams because Microsoft has recently expanded the administrative capabilities! In order for your organization to have a great experience with Teams you need to ensure your administrators are well equipped with good governance capabilities. With that said, let’s go over what has recently been added […]

Last time we discussed the planning phase for your network. In this article we’ll be continuing with the subject of your network but instead we will be focusing on the monitoring of your network and what services Microsoft provides so you can ensure your network is running smoothly and your end users are having an […]

Voice quality is surprisingly something that is often overlooked when an organization wants to move their voice infrastructure to the cloud. I’ve worked for multiple customers over the past two years where some have been well equipped to handle the media traffic whereas others were missing some of the vital pieces that proved to be […]

Let’s say you are thinking of moving your phone numbers to Microsoft. Great! However, there are a few things that you need to take into consideration before making this leap. In this article I’ll go over what number porting is, what challenges you may face, and what you’ll need to know to get your numbers […]

Introduction This document is for Oracle Business Intelligence Enterprise Edition (OBIEE) Developers and Designers. These standard guidelines may vary from project to project. Below mentioned OBIEE Standards are more in generic form & developers can follow these guidelines to standardize their code & minimize post development defects.   Repository – Physical Layer best practices Database […]

How to Best Enable On-the-Go Sellers What if you could improve the customer engagement experience and provide your sales team with a customer-facing toolkit? And what if it gave real-time insights? And what if it was mobile? Do you need proven effectiveness, because it’s got that, too. Meet SIMON (Sales Intelligence Mobile Optimized Network). Perficient’s MicroStrategy […]

The trend of treating information, content, and knowledge as assets means that ultimately these things need to be addressed and accounted for just like all other assets in a business. This means making it a part of the organization’s balance sheet – if not formally, as accounting principles do not yet support this capitalization concept […]

Microsoft Teams continues to receive updates with new features and functionality at a rapid rate! Just in October alone, we saw a number of updates in areas such as new third party apps, communication features, admin features, and mobility features. With that said, I’ll be breaking down each of these areas in more detail below. […]