Operations

Google Next 2019, where 30,000 tech enthusiasts descend on the streets of San Fran to learn, promote and embrace what Google Cloud has to offer. Google cloud is steadily gaining momentum in cloud space and is now the third largest cloud services provider in the world. Google’s engineering team understands the complexities of a rigid […]

Overview This is the second post in our series on Chef Habitat. For an introduction to Habitat, please refer to our initial post. In this write up, we will be looking closely at Habitat in a Windows context. There are a few differences between Habitat on Windows versus Linux or Mac which we will point out. […]

One of the newest and most compelling technologies from Chef Software is a project known as Habitat. Much of the early messaging and use cases around Habitat have left some with the impression that it’s simply another way to build application containers. Habitat is in fact much more and could be quite disruptive in terms of how […]

Nothing is too low for a bear A bear doesn’t probably love to chase and hunt their prey. They are fond of any sorts of flesh and easily pick you when you are asleep. Bears can be predators even though they don’t have many enemies. Although most do not, under normal circumstances, hunt and feed […]

I had the opportunity in my career to create a quality assurance (QA) team from scratch for a small software development company. Prior to this, developers and project managers would do all the testing. After petitioning for quite some time that this was not the best approach to ensuring quality, I was finally given the […]

Do You Need a CPQ Solution? In the B2B world, when time truly does equal money, slow lead response time and the inability to provide timely accurate quotes directly affect the win rate. Why CPQ? Configure, Price, Quote (CPQ) solutions, like Salesforce CPQ, help you develop accurate quotes with the right products and pricing and […]

When it comes to business intelligence, where do the experts go to learn? The answer is Perficient. Since the SIMON app launched, Perficient has been on the road with AllianceBernstein and MicroStrategy sharing how to turn analytics into action. At conferences and private events all around the country, the past few months have been full […]

During Twilio’s Signal developer conference in October, the company announced the general availability of Twilio Flex. Flex is the first fully programmable cloud contact center platform. Largely touted as a platform for innovation in customer service, Flex offers total control to change any layer of the contact center stack and deliver it with the speed […]

Recent research from the Digital Banking Report found that only 13% of financial organizations globally have deployed at least one artificial intelligence (AI) solution. 27% believe they will have an AI solution in place in the next 18 months. 37% say they will consider an AI solution within the next 18 months, and close to a […]

Migrating from one technology to another always has its unique challenges, and migrating to Salesforce Service Cloud is no exception. Our years of Salesforce migration experience have shown some common themes and best practices, which we cover in our free guide, Salesforce Service Cloud Migrations Made Easy. Top Service Challenges for 2019 As digital transformation […]

In a crowded marketplace, business value is becoming more about offering a great customer experience throughout a customer lifetime as opposed to a one-off sale. How does your business measure up to today’s service challenges? In our guide, Salesforce Service Cloud Migrations Made Easy, we explore in detail what organizations need to take into consideration […]

Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. When I worked on the ambulance, 24 hour shifts were the most common. A standard rotation on our “modified Kelly” shift averaged out […]