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Top Service Challenges Enterprises Face in 2019

Migrating from one technology to another always has its unique challenges, and migrating to Salesforce Service Cloud is no exception. Our years of Salesforce migration experience have shown some common themes and best practices, which we cover in our free guide, Salesforce Service Cloud Migrations Made Easy.

Top Service Challenges for 2019

As digital transformation occurs, service organizations today are facing new challenges:

  • Planning for diversification and growth
  • Executing on the need to scale
  • Keeping up with changing system complexities
  • Cross-platform integration and customization
  • Creating an effortless customer experience

Don’t Forget the People Factor

As the market ebbs and flows, so does the demand on businesses to keep up. As companies grow, new technology becomes essential to maintaining operations, but those tools can sometimes come with a price their own — and we’re talking more than dollars.

The technology organizations use is only as good as the people using it. At Perficient, while we do leverage Salesforce’s educational platform, Trailhead, we take it a step further by creating customized programs for our clients to follow to make migrating to Salesforce Service Cloud that much simpler. That way you can focus on addressing the top challenges for your business and not get stuck on the technology.

Upgrading Your Service Technology

Do you want to improve your customer experience but aren’t sure where to start? Begin with intelligent data and actionable insights just like NextGen, GoPro, HULU, and many other leading brands did by migrating to Salesforce Service Cloud. Learn more by accessing our free guide and calling a Perficient Salesforce expert to talk through your business challenges.

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Marisa Lather, Marketing Manager

Marisa Lather is the Employment Branding Marketing Manager at Perficient and is proudly dedicated to developing the Perficient culture. Known as @MarketerMarisa, she is a data-driven design thinker who specializes in creating aesthetic brand experiences that delight. With an inbound marketing specialization in multimedia content creation and engagement, she develops and executes omnichannel campaigns, blending online and offline worlds to create data-informed content and affinity-building experiences for brands. She is actively engaged in the national marketing community, blogs about modern business, personal development, marketing, and more at, and speaks at conferences around the country. Connect with Marisa on LinkedIn and follow @MarketerMarisa on Twitter, Instagram, Facebook, and Pinterest.

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