Integration + IT Modernization

A Data Lake can be a highly valuable asset to any enterprise, and there is a myriad of technology solutions available for leveraging the processes to feed, maintain and retrieve information from the Lake. But all this technology is, if not worthless, significantly less valuable, if the environment is not well governed and managed. This […]

Migrating from one technology to another always has its unique challenges, and migrating to Salesforce Service Cloud is no exception. Our years of Salesforce migration experience have shown some common themes and best practices, which we cover in our free guide, Salesforce Service Cloud Migrations Made Easy. Top Service Challenges for 2019 As digital transformation […]

One big problem for Teams admins in the past has been the lack of PowerShell cmdlets available for Microsoft Teams. Well, you no longer have to suffer in silence because Microsoft has finally released some updates for the Microsoft Teams Cmdlet module. With update 0.9.5  you can now perform “most” of the administrative operations available […]

Possibly on of the best updates of October relates to the change in presence publishing! Microsoft has listened to customer feedback and with this latest update your presence between Skype for Business and Teams is now fully aligned! In this article I’ll discuss what has changed with this latest update for Teams and what this […]

In a crowded marketplace, business value is becoming more about offering a great customer experience throughout a customer lifetime as opposed to a one-off sale. How does your business measure up to today’s service challenges? In our guide, Salesforce Service Cloud Migrations Made Easy, we explore in detail what organizations need to take into consideration […]

There is a better way to get help in Siebel Tools! Suppose you are trying to get help about a business component field property (for example, force active):   You could navigate to the help menu and choose Contents:   Siebel Tools will return a list of all places in which “Force Active” is referenced. […]

In today’s world of omni-channel, multi-variant, personalized, and contextualized patient and member interactions, information and data alone is not the only asset that must be managed in order for healthcare organizations to meet their stated business goals, and consumer engagement and experience objectives. Healthcare organizations need context around data to gain the insights and make […]

Customers place a lot of value on innovation when selecting financial services products. They now identify “Innovative” as an attribute that stands out in terms of differentiation. Yet, most retail banks and credit unions struggle with innovation (as do most companies). In 1997, “The Innovator’s Dilemma” was published. It is considered one of the most […]

A couple weeks ago you may have heard through the grape vine that Skype for Business Server 2019 was released to the general public. Not only that, but all Office 2019 servers (Exchange, Skype for Business, SharePoint, and Project) were released for commercial customers. With this release came some great additions to features and functionality […]

Introduction OBIEE has a set of styles and skins to make the displaying of data visually appealing. This gives the user the ability to select styles as per their need. Generally, in OBIEE 12c, the default UI Skin and Style is called ‘Alta’. In 11g, it is ‘blafp’. Customers most often want to see their organization’s […]

I just got back from the doctor whose office is in one of the leading hospitals in the United States. I was his first appointment of the day. “They just updated Epic this morning, and everyone is getting into the office trying to make sense of the changes,” the doctor said. I asked if he […]

Recently, we had a requirement to create an installation of Siebel Tools that would run against the server database and be READ_ONLY with no ability to change the user that had WRITE privileges. The users of this machine knew the password for SADMIN, and also had the ability to create a new user that had […]