It’s just past mid-year 2018. Back in December 2017 and January 2018, many pundits were making their annual predictions about artificial intelligence. In fact, my colleague Michael Porter wrote about AI predictions earlier this year. Rarely do I notice anybody checking in on those predictions to see whether they are reality or not. So I […]
Digital Transformation
The Salesforce Rap Battle! Config D vs. Custom JZ
To Object or Not Object, That Is The Question We’ve all been there as Salesforce Consultants or Solution Architects; a client is thrilled about the Service Cloud rollout and the amazing adoption rate by jadded SMEs when suddenly someone on the client side blurts out, “Wow, wouldn’t it be nice if we could do X, […]
Tools to Calibrate the Need for Organizational Change Management
While digital transformation started gradually over 25 years ago, this new wave of data driven innovation has steadily gained momentum. Today, digital transformation includes a wide umbrella of technologies – including the cloud, Big Data, analytics, artificial intelligence, mobile/mobility, and IoT. For me, the digital transformation revolution gives us an incredible number of tools to improve how we […]
Staying Ahead of Digital Commerce Trends: What You Need to Know
Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]
Direct Routing for Microsoft Teams Deep Dive: Part 4
Welcome to part 4 of our Direct Routing for Microsoft Teams Deep Dive series! If you are just joining us for the first time, I recommend going back to look at the previous blog articles on this topic. In this article we’ll be discussing the SIP syntax, user provisioning, voice routing basics, and lastly some […]
How To Qualify Cloud Vendors
We recently completed a 21 CFR Part 11 gap analysis engagement for a client that was largely using SaaS applications, but had no cloud vendor qualification process in place. They had just been allowing each business unit to select the applications that met its user requirements, accept whatever validation documentation the cloud vendor supplied (if […]
How to Use Communities to Impact Workplace Culture
The key to success is putting people first. When companies apply a people-first approach, it pays — literally. Putting that into action can be another story. With only good intentions and no clear strategy, people interested in evolving their business are faced with a painful and often overwhelming task. By starting with the people closest to your […]
“Agile Takt Time” Helps Stabilize Production
While my earlier blog posts were focused on Agile Risk Management, I am taking some time off from this to familiarize myself with a new subject – Time Management. “Time is the scarcest resource and unless it is managed, nothing else can be managed” – Peter Drucker One fascinating way that I have found to help […]
Become an Award-Winning Salesforce Solution Architect
Decades of Movie Making Tradition I stumbled into a career as a Solution Architect while working for Walt Disney Pictures & Television as an Assistant to the Executive Vice President of production. Part of my daily routine was to man five fax machines early in the morning receiving call sheets and production reports from movies […]
What’s New and Coming Up for Oracle Planning on the Cloud
I recently attended the ODTUG Kscope18 conference in Orlando earlier this month. It was a great conference with a very strong focus on technical sessions and hands-on learning labs. In this blog post, I want to focus on some of the key features that are available now and/or in the pipeline from Oracle’s perspective for […]
Direct Routing for Microsoft Teams Deep Dive: Part 3
Welcome back! Last time, in part 2 of the Direct Routing for Microsoft Teams Deep Dive we discussed the Direct Routing call flow with and without media bypass in place. In this blog article, we will discuss the configuration aspects of Direct Routing. When talking about the configuration aspects of Direct Routing, it is important […]
Join us for an Amazon Connect Tech Talk on Outbound Contact API
Join us for Perficient’s Amazon Connect Tech Talks! In this Tech Talk, we’ll learn how to place an automatic Amazon Connect call using the outbound contact API, which Amazon released on March 30, 2018. See Amazon Connect’s announcement for more information on the outbound contact API. Dora Hodanic, a Senior Technical Consultant in Perficient’s Amazon Connect Practice […]