Modern B2B customers have come to expect the same level of service, transparency, and customer service that they receive as consumers in their personal lives. But delivering that kind of experience requires a comprehensive approach to supply chain management, from technology investments to extensive data management integration. Perficient Digital’s order management experts, Pawan Gupta and […]
Digital Transformation
Why Financial Services Firms Must Focus on Digital Transformation
Digital transformation can be confusing. If a company has all its books and records maintained by computers, isn’t it already digital? If it has a functional web presence and even conducts business transactions via an integrated B2B or B2C portal, doesn’t that qualify as digital? While these scenarios do, in fact, involve the digitization of […]
Providing a Unified Customer Experience with Cloud
The following is the eleventh blog in a series about why businesses are moving to the cloud to modernize and improve business performance. Throughout this series, we have discussed the many benefits of cloud, including increased velocity for innovation, enhanced security, and the opportunity for ROI. In the next few blogs, we’re going to examine […]
Forrester Predicts Cloud Market Shifts in 2020
Forrester has released its anticipated yearly predictions for cloud computing, giving businesses something to consider as they enter 2020. Cloud has seen many shifts in recent years, going from a place to collaborate, to somewhere to store personal information and then software, and finally to what it is today – a collection of tools that […]
A Moderator’s View of the Minneapolis CIO Summit
On December 11, CIOs gathered in Minneapolis for a one-day regional conference featuring keynotes and executive boardroom sessions from leaders in IT. These CIO Executive Summits, hosted by Evanta, offer executive leadership the opportunity to spend a day exchanging insights with peers, gaining exposure to best practices, and creating new partnerships. Each event is led […]
Digital Transformation Increases Success, But There’s Still Work to Do
My last blog outlines how banks are implementing digital transformation strategies. In this blog, I examine how digital transformation increases success, and highlight where work needs to be done. The Need to Stay Competitive Despite the tremendous investments in digital transformation made by the big banks, medium-sized and regional banks have remained competitive. They surprisingly […]
The Overall Benefits of Cloud Adoption
The following is the tenth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. In this series, we have highlighted the major benefits the cloud brings, including in areas such as innovation, security, and disaster recovery, among others. In this blog, we’re going to summarize those […]
Three Reasons to Work on Cloud Platform Services at Perficient
Perficient is a global consulting company that provides consulting services for digital transformation. Within the cloud computing space, our core competencies are in strategic planning, workload modernization and migration, pipeline automation, and big data. What Does the Cloud Team at Perficient Do? “Our team helps clients leverage cloud technologies from strategic planning through implementation for […]
How Are Banks Implementing Digital Transformation Strategies?
Previously, I analyzed the current themes in banking according to executives. This blog outlines how banks are implementing digital transformation strategies. Digital transformation strategies for banks have, for years, centered attention and investment on frictionless service, personalization, customer journeys, user experience, lean transformation, organizational alignment, emerging business models, FinTech partnerships, and mobile. While this will […]
A Christmas Carol of a Terrible Customer Experience
As we approach the holidays, I’m reminded of Charles Dickens’ A Christmas Carol, and how Ebenezer Scrooge came to see the light after three ghosts showed him the impact his actions had on himself and those around him, and how he could save his soul and improve the lives of others if he changed his […]
5 Current Themes in Banking According to Industry Executives
Previously I reviewed post-digital transformation in banking. This blog analyzes the current themes in banking according to executives. In recent years, five themes generally dominated (and rightly so) what bank executives paid attention to and invested in: 1. Generational Relevance The Millennial generation ushered in a different attitude regarding convenience, access, and responsiveness, and banks […]
It’s Time to Focus on Post-Digital Transformation in Banking
This is the time of year when banks think about what strategies and investments to pursue in the coming year. And while retail and commercial banking is a complex, global industry driven by a combination of local-market macroeconomics, regulatory regimes, competitive forces, and customer behavior, the digital transformation strategies banks pursued for many years were […]