Customer Experience + Design

Thanks for coming back to our partnerDRIVEN series. If you’ve been here before, you know we’ve been talking about what’s happening in Partner Relationship Management (PRM) and best practices to increase partner loyalty and performance. So far we’ve covered three ways to increase partner engagement, the four biggest challenges for indirect sales channels, three signs your partner scorecard is underperforming, four […]

The following article caught my attention this afternoon: The UX Of Ethics: Should Google Tell You If You Have Cancer? “If I’m on a park bench, and I’m next to someone, and I hear them talking about symptoms of cancer, am I obligated to turn around and tell them they might have cancer?” … artificial intelligence products […]

By now, the arrival of cloud computing is a foregone conclusion. Enterprises now faced with the changing information technology landscape have employed strategies to adjust, exploring public, private, and hybrid cloud solutions. Research from IDC corroborates these activities, with the firm reporting that by 2018, more than half of IT spending will be cloud-related. Leading […]

Enterprise Search is changing. It used to be defined simply as finding documents in a large corporate repository or looking up specific information from some sea of data. But Enterprise Search is transitioning to something more broad and powerful. Enterprise Search now means reducing friction in your business operations. It means finding information you didn’t […]

  In a recent article, McKinsey & Company shared the results of 20 interviews with leading executives in pharma about the “digital revolution.” Through the interviews, McKinsey sought to learn how pharma companies plan to stay ahead of inherent changes in the age of digital. 

As I woke up this morning and turned on the coffee maker, the buttons would not work. Trying the light switch, and the lights would not turn on. Sometime during the night my power went out. I realized this was the day to write about disaster recovery for Adobe Experience Manager, but in my case […]

Thanks for coming back to our partnerDRIVEN blog series. So far we’ve covered how to increase partner engagement, improve your partner program management, beef up your partner scorecard and make your partner marketing more effective. Today we’re going to talk about how to maximize your market development funds. Ready? Let’s go. Fact: Your Partners Need Help with Marketing When you sell through […]

  Mwandama Mutanuka, a colleague of mine who’s involved in business process management (BPM) projects at Perficient, recently authored a blog post about how enterprise mobility can improve clinical research. He started his piece with news that highlighted Eli Lilly’s purchase of 15,000 iPads for employees, starting a few years back. Now, they’re upgrading to […]

Peoples’ interactions with digital media today are ubiquitous.  While the majority of digital media interactions typically facilitating either an immediate need (e.g. weather & news updates), basic entertainment (e.g. pick your favorite social media service), or increasingly to research brands and purchase products used for both personal needs and for responsibilities related to our employment, […]

There is some interesting litigation on the dockets that could potentially have some far reaching implications for healthcare social media and the future of healthcare public websites. There was a class action lawsuit filed against Facebook and various healthcare organizations including American Cancer Society, Adventist Health System, BJC HealthCare, and the Cleveland Clinic. The suit […]

  Oracle Industry Connect, the conference designed for executives from a variety of industries, is right around the corner. Like, next week! To those of you planning to attend the event in Orlando from April 11-13, you’re in for a treat. There’s a powerful lineup of speakers who will be discussing the latest trends and […]

  The Adobe Deploying and Maintaining AEM documents are an invaluable reference for the new or experienced systems administrator installing and configuring Adobe Experience Manager on premise. Despite the wealth of references, I all too often see installations that were not well thought through and result in maintenance headaches that would have been easy to […]