Customer Experience + Design

It’s been a long time in the making, but it’s finally completed. Janssen, a pharmaceutical company owned by Johnson & Johnson, just unveiled a new digital site, Cancer.com. The new site provides patients, caregivers, and loved ones with loads of content and resources. It even offers users the ability to customize and personalize the site […]

In Adobe Experience Manager (AEM), Granite UI is the foundation UI framework to build touch-enabled UI consoles and component dialogs. It provides a set of out-of-the-box (OOTB) components that you can use to build consoles or component dialogs. In this blog, I want to talk about a small tech gem that a lot of AEM […]

Most websites have a large number of redirects which they need to manage. Perficient/Digital just contributed a feature to ACS AEM Commons, the Redirect Map Manager, which makes managing these redirects a breeze. First, though why do websites need so many redirects? Redirects can come from: Legacy or Moved Pages / Assets Landing Page Vanities […]

Your marketing technology is important. So is getting the most value from it. 4 Top Takeaways for Marketers Here’s what to keep in mind, especially in the manufacturing industry: 1. There’s no one-size-fits-all solution. Let’s be clear: there isn’t one single tool or program that does it all. The right foundation starts with sound architecture […]

Designing self-driving cars is like the new space race. Finding the next big startup in autonomous and connected cars is the goal of many established companies and investors. It’s no surprise that companies like Apple, Google, and Uber want to dominate the space. It’s also evident that traditional car manufacturers fear outsiders such as IT […]

Here at the American Health Insurers Digital Experience Conference (AHIP), Jeff Cribs of Gartner and Ang Sun of Cambia Solutions gave an interesting presentation on AI trends to Watch in 2018. Example: the imageNet large scale challenge. Over the last 7 years it’s improved. in 2010, there was a 30% error rate. Today, Microsoft and […]

Concurrency issues are both disastrous and difficult to detect in non-production loads. They are more difficult to reproduce than most bugs because they specifically rely on multiple operations happening at/around the same time, which is difficult to reproduce in a development or local environment. Since concurrency bugs are hard to find and diagnose, we should […]

Making a list and checking it twice…  ‘Tis the season for lists. Our children are making lists, and we too are staying organized with lists – both personally and while at work. Whether its all the people you have to buy presents for in your eight-sibling family, or a slightly larger (okay – much, much […]

The American Customer Satisfaction Index (ACSI), which measures the satisfaction of consumers with the quality of products and services offered by companies across a variety of industries, released a report that suggests digital transformation is helping financial services companies increase customer satisfaction. The ACSI report, which is based on 17,861 customer surveys collected between October […]

Use case: pass dynamic values in i18n and get them translated using Adobe Experience Manager (AEM) translator. Let’s say you want to show a pop-up message to end users with their name and the product’s name. You will need to use i18n so that the message gets translated based on the internationalization. The steps below […]

Employees are using mobile devices more than ever before and are likely accessing important information from intranets via tablets and smart phones. This creates a number of challenges when intranets have been designed for optimal use with desktops resulting in a poor user experience and low adoption for employees accessing intranets via mobile devices. Mobile […]

Drip marketing can go by many names. Autoresponder. Trigger. Automated campaigns. Drip programs. Whatever you call it, we’re talking about similar tools within the marketing automation toolbox. Quick Intro to Marketing Automation Marketing automation generally consists of sets of scheduled communications, which are designed to engage an individual in a specific way. And while automations […]