Customer Experience + Design

Inclusive design and digital accessibility are grabbing the attention of design strategists and design makers. I see two significant and related changes happening now: 1. We’re more and more designing for context and situations. Things like voice-enabled experiences and augmented reality. 2. We’re designing more products and services to be available only online. Especially for […]

IBM Watson Content Hub (WCH) is a cloud-based content management system (CMS) which allows you to manage and publish full website experiences or deliver headless content to your web and mobile experiences. In November, I published 5 reasons you should use Watson Content Hub.  As promised, here are 5 more reasons you should use Watson […]

Mergers and acquisitions happen frequently in healthcare so the CVS-Aetna mega deal may not have been a shock to many in the healthcare industry. The $69 billion deal would combine the drugstore giant with one of the biggest health insurers in the United States. If approved by the companies’ boards and federal regulators this consolidation […]

The holiday season and the looming new year have many of us trying to get our personal priorities in order. But priorities are also essential when strategizing how to improve your digital experience. When it comes to designing, building and implementing top-notch customer experiences it’s vital to have your priorities in order. A great deal […]

It’s been a long time in the making, but it’s finally completed. Janssen, a pharmaceutical company owned by Johnson & Johnson, just unveiled a new digital site, Cancer.com. The new site provides patients, caregivers, and loved ones with loads of content and resources. It even offers users the ability to customize and personalize the site […]

In Adobe Experience Manager (AEM), Granite UI is the foundation UI framework to build touch-enabled UI consoles and component dialogs. It provides a set of out-of-the-box (OOTB) components that you can use to build consoles or component dialogs. In this blog, I want to talk about a small tech gem that a lot of AEM […]

Most websites have a large number of redirects which they need to manage. Perficient/Digital just contributed a feature to ACS AEM Commons, the Redirect Map Manager, which makes managing these redirects a breeze. First, though why do websites need so many redirects? Redirects can come from: Legacy or Moved Pages / Assets Landing Page Vanities […]

Your marketing technology is important. So is getting the most value from it. 4 Top Takeaways for Marketers Here’s what to keep in mind, especially in the manufacturing industry: 1. There’s no one-size-fits-all solution. Let’s be clear: there isn’t one single tool or program that does it all. The right foundation starts with sound architecture […]

Designing self-driving cars is like the new space race. Finding the next big startup in autonomous and connected cars is the goal of many established companies and investors. It’s no surprise that companies like Apple, Google, and Uber want to dominate the space. It’s also evident that traditional car manufacturers fear outsiders such as IT […]

Here at the American Health Insurers Digital Experience Conference (AHIP), Jeff Cribs of Gartner and Ang Sun of Cambia Solutions gave an interesting presentation on AI trends to Watch in 2018. Example: the imageNet large scale challenge. Over the last 7 years it’s improved. in 2010, there was a 30% error rate. Today, Microsoft and […]

Concurrency issues are both disastrous and difficult to detect in non-production loads. They are more difficult to reproduce than most bugs because they specifically rely on multiple operations happening at/around the same time, which is difficult to reproduce in a development or local environment. Since concurrency bugs are hard to find and diagnose, we should […]

Making a list and checking it twice…  ‘Tis the season for lists. Our children are making lists, and we too are staying organized with lists – both personally and while at work. Whether its all the people you have to buy presents for in your eight-sibling family, or a slightly larger (okay – much, much […]