Customer Experience

Today’s banking customers are far more complex than they once were. The experiences made standard by revolutionary players like Amazon and Uber have contributed to a drastic shift in customer expectations, across all industries. Customers have grown accustomed to the convenience and visibility made possible using elevated technologies and data insights. In fact, the Future […]

On the link bellow you will find a list of websites ready and designed to enhance automation testing skills and to practice with different technologies.   Automation Testing_ Demo websites to practice or test your skills

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility, we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk. Per our […]

Lean UX and UI are inspired by the Lean Startup methodology and focus on using quick, iterative design cycles to validate design decisions and make improvements based on user feedback. In the Lean UX process, designers work closely with stakeholders, developers, and users to rapidly prototype and test design ideas. The goal is to validate […]

Digital experience enhancements, shifting social norms, and evolving attitudes around the role of technology in everyday life are changing customer expectations when it comes to how, when and where people engage with your brand, services and products. Is your organization prepared for success in this rapidly changing landscape? These customer experience trends are what we […]

Figma is a popular cloud-based, vector graphics editor and design platform used for interface design, prototyping, and collaboration. It was founded in 2012 and has since become one of the leading design tools in the industry. One of the standout features of Figma is its collaborative nature. Multiple designers and team members can work on […]

Human-centered design pioneer and author Don Norman recently worked with the Interaction Design Foundation to present a Master Class on 21st Century Design. The talk was inspired by the United Nations’ 17 Sustainable Development Goals which focus on multidisciplinary, community-based approaches to solve complex global challenges. As a UX architect, designer, and practitioner at Perficient, […]

Life is full of intersecting points. The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion. […]

Every week, you buy broccoli at the grocery store to make for the family dinner. If you knew that 3 of your 5 family members didn’t like broccoli and never ate it, would you still buy it every week? If your client constantly funnels effort towards a component that was rarely used or in a […]

What is a CRM System, and Why Use One? A Customer Relationship Management (CRM) system is a powerful tool for businesses looking to grow better. It refers to strategies, processes, and technologies businesses use to manage their interactions with customers and potential customers. CRM aims to improve customer satisfaction, increase customer loyalty, and ultimately drive […]

Whether you’re an insurance carrier or a broker, change is here and change is about to accelerate beyond the prior few years when our world was modified in ways none of us had ever seen. Embracing Change I’m sure this isn’t the first opinion piece you’ve read where someone has laid out the trends that […]

2023 Banking Automation Trends Perficient is looking forward to bringing our unique combination of automation technical know-how, along with industry expertise in Financial Services and Payments to the Bank Automation Summit in Charlotte, North Carolina on March 2-3. The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss […]