News

Nobody in the banking industry planned for a year like 2020. The list of Covid-19 repercussions is almost endless and includes supervisory and compliance functions that were never designed for remote work: closed branches; overwhelmed call centers and digital channels; near-zero interest rates; greater credit risk and default rates of corporate and retail customers; economic […]

This is the first in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of empathy: revealing how users think, perceive, and interact with digital products and how those product experiences help make their lives easier. The history of […]

Looking back on 2020, a year unlike any other in recent history, there is no denying how the effects have touched each of us. Yet, despite the challenges this year has thrown our way, Perficient has celebrated success with new and existing clients, developed innovative and timely solutions that helped our customers grow in times […]

We are excited to be listed by Forrester in its recent report The Forrester New Wave™: Computer Vision Consultancies, Q4 2020 – The 13 Computer Vision Providers That Matter Most and How They Stack Up. The New Wave™ report differs from the independent research firm’s traditional Forrester Wave™ report in the way that it only […]

Digital disruption continues to accelerate across every industry, including the digital industry itself. The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their business and they needed to drive their customers to their web site. Digital agencies merged decades-old creative and marketing experience with emerging […]

Momentum in digital healthcare transformation… it’s massive, and much needed. As organizations adapt to new modes of care, demands on resources, and consumer expectations, payors and providers are eyeing opportunities to reduce costs, improve care, build awareness, and expand relationships. Here are 8 trends we’re currently tracking into 2021: TREND 1: The evolution of healthcare […]

Today’s uncertain environment has caused the Office of the CFO to think outside typical business parameters and seek investments in finance capabilities that enable the bold moves needed to become more agile during times of ambiguity. The first step in becoming a more agile finance organization requires transforming the people, processes, and technologies. OneStream is […]

Following his recent appointment to the board of directors of St. Luke’s Hospital, a faith-based, nonprofit healthcare provider headquartered in St. Louis, I chatted with Jeff Davis, Perficient Chairman and CEO, about the distinction and his goals for working with the healthcare provider. Jeff, thanks for the time. A Board of Directors appointment is an […]

Throughout 2020, the healthcare industry has faced incredible challenges. And now with the ongoing strain of dealing with the pandemic, many health systems are facing fatigue maintaining their strategic focus. In a recent episode of TouchPoint podcast, hosts Reed Smith and Chris Boyer discuss the top concerns of healthcare executives, share an article that illustrates […]

I talk with a lot of companies who want to up their game in delivering a better customer experience.  Yet, I’m always struck by the impediments companies always put in front of themselves that negatively affect that experience.  “We can’t do that because…” is always the first part of a long set of internal issues […]

Perficient is excited to announce that, once again, our Detroit office has officially been named a Top Workplace in Michigan! This is the fifth Perficient office to be recognized for being a top place to work this year – showing that our people and our culture continue to shine, even during this difficult time. So […]

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience.  And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.  But a great customer experience is not a matter […]