Industries

In my last post, I discussed the aspects of exemplary customer experience. In this post, I will highlight digital transformation and how to establish it. The first step in a digital transformation is the creation of a cohesive vision for customer experience. This cross-disciplinary plan should describe the view of the company from the customer’s […]

We encountered a strange issue in our customer’s Oracle CTMS application. Our team had configured a customer’s Oracle Siebel CTMS application based on their specific business requirements, including the need for new views for end-users. The application was working fine for years without any issues until the customer reported that certain views in the application […]

Since 1898, the automotive industry has largely relied on the dealership network approach to sell its products. However, the concept of a direct-to-consumer sales model has become a bigger topic of conversation lately. The majority of the discussion hasn’t been about automotive companies opening physical locations or stores of their own to replace the dealerships, […]

Customer relationship management (CRM) systems have integrated with marketing automation tools across various industries for quite some time. It is often seen as a powerful driver in supporting acquisition and marketing strategies. This trend has slowly grown in popularity within healthcare, with some organizations well into its adoption, and others barely starting. Within healthcare, a […]

This afternoon at the DIA Pharmacovigilance and Risk Management Strategies Conference in Washington, D.C, we are digging down into one of the cruxes of surveillance in pharmacovigilance (PV); drug-induced live injury (DILI). Vicky and I attended a panel consisting of hepatic experts sharing information on the latest drug-related DILI and the best way to detect […]

Today marks the beginning of the DIA Pharmacovigilance and Risk Management Strategies Conference in Washington, D.C., and the aura around the event is incredible. Industry speakers, short courses, hot topics, networking, education, and round-table discussions. All dedicated to enhancing the foundation for strong strategic planning and practical decision-making in pharmacovigilance programs. The Perficient team is […]

A key challenge to making full use of your Patient Satisfaction Survey Data is learning how to integrate it with your EHR data. Having an understanding of a patient’s associated encounters can provide valuable context on the results you receive on a Patient Satisfaction Survey. The challenge oftentimes is having the right data to link […]

The Only Constant is Change The healthcare landscape is continuously evolving and there is a lot to keep up with in order to be cutting-edge… or even just to stay current. New trends in healthcare such as value-based care, precision medicine, and consumerism mean that healthcare organizations need to adapt quickly and efficiently. Healthcare organizations […]

Driven by a growing need for timely information to support system interoperability and improve patient care, digital transformation in healthcare is rapidly evolving and driving the need for systems that can manage and organize large amounts of data. Data, in the right context, increases patient engagement, delivers improved outcomes, and meets regulatory requirements. Healthcare organizations […]

Healthcare data is increasingly being stored and used in the public cloud as electronically Protected Health Information or ePHI. One of the concerns healthcare organizations may have with cloud computing is a lack of control over their PHI data. This blog post outlines cloud, Protected Health Information, and compliance considerations for success. The Cloud Cloud […]

In large corporations today, the financial close process is time-consuming and has multiple process bottlenecks that are disconnected. Most large organizations have disparate transaction systems and databases that suffer from data integrity, data governance and a lack of integration which makes the financial close process an exercise in reconciliation and data validation with less focus […]

The following is the twelfth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. Throughout this series, we have discussed the many benefits of cloud, including increased velocity for innovation, enhanced security, and the opportunity for ROI. Now, we want to discuss how the cloud can […]