Industries

Welcome to Part 2 of this blog series! In Part 1, we discussed the high-level architecture and use case for enabling live agent transfer from a chatbot. In this post, I’ll walk you through the actual steps to build this feature using: Copilot Studio D365 Omnichannel for Customer Service Customer Service Workspace Customer Voice Prerequisites […]

The pressure is on for healthcare organizations to deliver more—more value, more equity, more impact. That’s where a well-known approach is stepping back into the spotlight. If you’ve been around healthcare conversations lately, you’ve probably heard the resurgence of term value-based care. And there’s a good reason for that. It’s not just a buzzword—it’s reshaping […]

In the face of economic uncertainty, shifting buyer expectations, and rapid technological change, manufacturing marketers must evolve to stay competitive. LinkedIn’s 2025 B2B Manufacturing Buyer Research highlights five key trends that define this transformation. By leveraging AI-powered Adobe tools, marketers can meet these challenges head-on and build future-ready brands. Trend 1: Future-Proofing Through Innovation What’s […]

Meet Acquia Source Acquia Source powered by Drupal is Acquia’s SaaS solution to streamline building, managing, and deploying websites at scale, representing a fundamental shift in how organizations approach digital experience creation. This innovative platform combines the power of Drupal with a modern component-based architecture, delivering a unique hybrid approach that bridges traditional CMS capabilities […]

This year marked an exciting milestone in Perficient’s long-standing commitment to automotive innovation as we celebrated the third year of our Electrifying the Future of Automotive program. Since our launch in 2022, we’ve grown from a few partnerships to proudly sponsoring 12 Formula SAE and Formula Student teams that span the U.S. and, for the […]

Accessibility as Culture Change: How Agile Can Drive Systemic Inclusion Welcome back, equity champions! In our journey so far, we’ve embedded accessibility into stories, sprints, personas, dashboards, and release cycles. But now we zoom out and ask the big question: How does accessibility become not just something we do, but something we believe? It begins […]

Whether you’re building embedded software for next-gen diagnostics, modernizing lab systems, or scaling user-facing platforms, the pressure to innovate is universal, and AI is becoming a key differentiator. When embedded into the software development lifecycle (SDLC), AI offers a path to reduce costs, accelerate timelines, and equip the enterprise to scale with confidence.  But AI […]

The digital world isn’t slowing down, and neither are your customers. They expect fast, around-the-clock support in their language. For global businesses, meeting that demand can be costly. Hiring multilingual agents in every region adds up quickly. That’s why more companies are turning to real-time translation tools. They offer a more scalable, cost-effective way to […]

In 2025, MedTech leaders are redefining innovation by architecting intelligent ecosystems that span the entire product lifecycle. As AI in medical device development becomes a strategic imperative, forward-thinking organizations are aligning digital investments with business-critical outcomes: Faster time to market Stronger regulatory readiness Scalable clinical impact This blog explores how AI-powered transformation is reshaping every […]

Customer experience (CX) continues to be a defining factor in business success. In a digital-first world, even a single poor interaction can drive customers to competitors, contributing to an estimated $1.6 trillion in annual losses in the U.S. alone. On the other hand, exceptional omnichannel experiences build trust, deepen loyalty, and turn customers into lifelong […]

Consumers aren’t waiting for healthcare to evolve—they’re already redefining what access means. They expect care to be affordable and available, but that’s only the beginning. Increasingly, they also demand experiences that are convenient, personalized, and digitally seamless. When those expectations aren’t met, they don’t hesitate to look elsewhere. Understanding this shift requires more than demographic […]

We’re proud to share that Perficient has been recognized by a leading global technology research and advisory firm for our deep expertise and impactful work in the automotive and mobility industry. This recognition underscores our commitment to helping automotive companies accelerate innovation, embrace digital transformation, and lead in a rapidly evolving market.  As the automotive […]