Healthcare leaders face a critical mandate: deliver seamless, patient-centered experiences while boosting efficiency and measurable outcomes. Lasting transformation happens when strategy, data, technology, and experience converge—and Rochester Regional Health’s recent recognition proves what’s possible. We’re proud to share that our work with Rochester Regional Health earned two 2025 eHealthcare Leadership Awards and the Sitecore Digital […]
Industries
The Human Pulse: Navigating Fraud Detection in the Digital Age with the Four Ps
In speaking recently with my current co-worker Amanda Estiverne-Colas, who serves as Director and Head of Payments Practice at Perficient, Amanda shared with me statistics she had provided to her audience at the 2025 GULF AML Forum, an annual conference for anti-money laundering (AML) professionals in the financial services industry and government. The statistics, which I found both fascinating and scary, included: Phishing attacks have surged by 4,151% just since ChatGPT’s […]
Perficient Wins Platinum MarCom Award for Groundbreaking Healthcare Access Research
A second recognition underscores the urgency of consumer-centric transformation in healthcare. Healthcare providers and insurers face mounting pressure to deliver affordable, convenient, and digitally enabled care. Our award-winning research reveals that digital front door strategies are now essential for meeting healthcare consumer experience expectations. Organizations that fail to adapt risk losing trust, loyalty, and revenue. […]
Trust Is the New Currency in Financial Services and Customers Are Setting the Terms
In financial services, trust has always been foundational. But today, it’s being redefined, not by brand reputation or policy language, but by how customers experience speed, control, and transparency in real time. According to Adobe’s report, “State of Customer Experience in Financial Services in an AI-Driven World,” 96% of financial services executives say customers value […]
Perficient Named a 2025 CRN IoT Innovator for Connected and Autonomous Expertise
We’re proud to announce that Perficient has been named a 2025 CRN IoT Innovator, a prestigious recognition that celebrates solution providers leading the way in delivering impactful Internet of Things (IoT) solutions in the enterprise market across industries. This honor underscores our commitment to helping clients bridge the gap between the physical and digital worlds […]
Perficient Wins 2025 Salesforce Partner Innovation Award for Financial Services
We’re excited to announce that Perficient has been named a 2025 Salesforce Partner Innovation Award winner in Financial Services! This recognition highlights our commitment to helping financial institutions modernize with AI, data, and Salesforce-powered experiences. “The Salesforce 2025 Partner Innovation Awards celebrate the achievements of partners who are redefining industries and delivering exceptional customer experiences […]
Perficient Wins Silver w3 Award for AI Utility Integration
We’re proud to announce that we’ve been honored with a Silver w3 Award in the Emerging Tech Features – AI Utility Integration category for our work with a top 20 U.S. utility provider. This recognition from the Academy of Interactive and Visual Arts (AIVA) celebrates our commitment to delivering cutting-edge, AI-powered solutions that drive real-world […]
3 Digital Payment Strategies Shaping the Future of Financial Services
Financial services leaders are turning our 2025’s top digital payments trends into reality—from leveraging AI for smarter decision-making to embedding finance for seamless customer experiences. Insights from events like Fintech South and Money20/20 reinforce that leading firms are moving fast to make these priorities into real-world strategies. We sat down with Amanda Estiverne, Director – […]
Salesforce AI for Financial Services: Practical Capabilities That Move the Organization Forward
Turn on CNBC during almost any trading day and you’ll see and hear plenty of AI buzz that sounds great, and may look great in a deck, but falls short in regulated industries. For financial services firms, AI must do two things at once: unlock genuine business value and satisfy strict compliance, privacy, and audit […]
The Personalization Gap Is Hurting Financial Services, Here’s How to Close It
In today’s financial landscape, personalization is no longer a luxury; it’s a customer expectation. Yet, according to Adobe’s latest State of Customer Experience in Financial Services in an AI-Driven World report, only 36% of the customer journey is currently personalized, despite 74% of financial services executives acknowledging that their customers expect tailored interactions. This gap […]
Navigating the AI Frontier: Data Governance Controls at SIFIs in 2025
The Rise of AI in Banking AI adoption in banking has accelerated dramatically. Predictive analytics, generative AI, and autonomous agentic systems are now embedded in core banking functions such as loan underwriting, compliance including fraud detection and AML, and customer engagement. A recent White Paper by Perficient affiliate Virtusa Agentic Architecture in Banking – White […]
Closing the Gap Between Expectations and Experience in Financial Services
As customer expectations continue to rise, financial services organizations are under increasing pressure to deliver personalized, seamless, and secure digital experiences. Adobe’s latest report, The Total Economic Impact of Adobe’s Content Supply Chain Solution, reveals how Generative AI and connected data are reshaping the industry and why now is the time for financial institutions to […]