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Perspectives on All Things Financial Services

What To Make Of Sales Goals And Incentives In Banking And Insurance

Most successful cross-selling programs have incentives in place that reward employees for selling additional products and services to existing clients. While financial incentives are often indispensable in certain parts of the industry, and there is nothing wrong with such programs at their core, they do open the door to unethical behavior that can have unfortunate […]

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The Importance Of Cross-Selling In Banking And Insurance

Let’s talk about what cross-selling is, in the simplest of terms. It is well known in the financial services industry that customers who sign up for multiple products and services are typically more loyal and, therefore, can bring organizations more revenue in the long run. These deeper relationships are what make cross-selling financial products so […]

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Blockchain And Cryptocurrency [Trend To Watch]

At last year’s Milken Institute Global Conference, an annual event that attracts some of the world’s most extraordinary people to explore solutions to today’s most pressing challenges, a group of experts gathered for a discussion on the future of blockchain. Brian Forde, who is now a senior lecturer at the MIT Sloan School of Management, […]

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Engagement Via Gamification [Trend To Watch]

Financial services organizations such as banks, insurance organizations, and credit card issuers, are creating mobile applications that are not just focused on the products or services they’re selling. Instead, they’re using mobile as a way to get in front of customers and non-customers alike. At the end of the day, their belief, and rightly so, is that […]

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Achieving Meaningful Results From Your Transformation Programs

Transformation initiatives require the development and implementation of strategies and technologies capable of delivering operational efficiency, reducing expenses, and increasing revenue. As an organization, you can commit to putting initiatives similar to the ones discussed here in place. It will require everyone, all the way to the CEO, to be on board and contribute where […]

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Mobile Payment Technology [Trend To Watch]

A report published by Ipsos MORI, a market research company, and VocaLink, a global payments partner to financial institutions and governments, indicates that European millennials are struggling to adopt mobile payment technology. While more than half of the approximately 4,000 millennials from Germany, Italy, the U.K., and the Netherlands who took part in the study […]

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Why Banks And Insurance Companies Need To Continue Investing In Tech

While some companies are keen on trimming the number of legacy IT applications through consolidation, they all agree that investments in technology are critical when it comes to operating in a digital world that has created incredibly high customer expectations. The adoption of mobile devices has significantly changed the operating landscape. During his remarks that […]

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Increasing Cloud Use [Trend To Watch]

Gartner recently put out a press release that is quite memorable. It begins with: “By 2020, a corporate ‘no-cloud’ policy will be as rare as a ‘no-internet’ policy is today.” The chances are low that many companies maintain such success-hindering policies, but there are plenty of companies out there that are slow adopters, especially in […]

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The Role Of Process Automation In Financial Services

Boosting productivity through automation is another goal of the industry. Automation drives down costs and enables better control and compliance. It gives firms scale by allowing them to better serve existing customers and address new segments of customers by allocating resources to areas in which they can make the biggest difference. Eliminating simple manual processes […]

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Robo-advisors [Trend To Watch]

The benefits of robo-advisors are clear: trustworthy and affordable financial advice for everyone, regardless of net worth. Although some may debate what role robo-advising will play in wealth management, it’s hard to imagine a world without it. Ever since the evolution of the internet and the widespread adoption of digital devices, customer expectations have changed […]

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