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Perspectives on All Things Financial Services

The Importance Of Transformation Initiatives In Banking And Insurance

Conversations with our clients have shed light on what’s taking place in their organizations and how they’re approaching their need to become more profitable. It’s evident that, for many, transformation initiatives are in development or already in place. These initiatives are not short-term plans, but rather ones that span many months or even years. Without […]

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How The “World’s Best Digital Bank” Uses Signals Of Intent

Today at IBM Amplify 2017, an event at which companies across all industries gather to learn how cognitive technology is transforming customer engagement to make each customer feel recognized and special at every step of their journey, my colleague, Michael Porter, was fortunate to hear firsthand how one bank in particular is achieving such great […]

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Omnichannel Experience [Trend To Watch]

During WSJ’s CFO Network conference, Bank of America chairman and CEO Brian Moynihan was asked the following: “If you were building a bank today from scratch, what would be the three attributes of this new bank?” One of the key attributes of today’s bank, Moynihan noted, was the need to focus on omni-channel. “You have […]

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The Executive’s Guide To Driving Efficiency In Financial Services

In the middle of 2016, J.P. Morgan chairman and CEO Jamie Dimon observed that we are experiencing “uncertainty and turbulence in the markets.” In early 2017, he updated that view and said things are looking better “if you take a walk around the world.” Either way, to say that we are experiencing a period of […]

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These 9 CEOs Of Small & Community Banks Met With President Trump

Last week, nine executives from small and community banks met with President Donald Trump and members of his administration to discuss the hurdles smaller financial institutions face day in and day out. The president expressed his deep appreciation for small banks and stressed the critical role they play when it comes to job creation, one […]

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Fortune’s 17 Best Financial Services And Insurance Companies To Work For

Fortune just released their list of the 100 best companies to work for in America. The survey, which was compiled by Great Places to Work, generated feedback from over 230,000 individuals. The data collected and analyzed took into consideration a variety of aspects that have the potential to influence people’s feelings towards their workplace, including […]

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Reinvention Of ATMs [Trend To Watch]

Attendees at last year’s Money 20/20 were given a sneak peek at Bank of America’s future ATM, which was referred to as a “personal financial concierge.” The new ATM will tightly connect with mobile phones in order to enable customers to pre-stage transactions. From their phones, users can begin the process of withdrawing and depositing […]

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Artificial Intelligence And Robotic Process Automation [Trend To Watch]

Money20/20, the world’s largest conference geared towards the financial services industry, brought big announcements from heavy hitters at its 2016 event. Bank of America’s head of digital banking, Michelle Moore, introduced Erica (a play on the company’s name), a digital assistant driven by artificial intelligence, predictive analytics, and cognitive messaging. The technology, which can also […]

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Open Banking And PSD2 [Trend To Watch]

In an effort to create more competition in the financial services industry, give consumers more control over their data, and enhance consumer protection, new regulations, such as the revised Directive on Payment Services (PSD2), have been adopted in Europe. Some companies, such as BBVA, were early adopters of technology (e.g., APIs) that opened access to […]

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Relationships With Regulatory Authorities [Trend To Watch]

Tim Lind, global head of financial regulatory solutions at Thomson Reuters, sat down with Finextra at Sibos, the annual conference organized by SWIFT, to discuss the challenges financial services companies face when it comes to regulatory change. To put the regulatory climate into better perspective, Mr. Lind pointed out a few facts: Over the last […]

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