Posts Tagged ‘knowledge’

3 Ways Self-service Communities Bring In Profit Past Support

Self-service communities open the Salesforce platform up as a place to do business with your customers, past just providing support. Saving Human Agent Time = Saving Company Money Implementing a self-service community is an easy recommendation when customer have questions like, “How do I reduce support or call center costs?” or “I’m concerned about agent […]

Structured content and data silos

Winning Intranet Strategies: Structured Content and Data Silos

Those of us in the business of building corporate intranets have long battled against people’s tendencies to work in isolation or “silos”. Our goal is to create intranet and collaboration sites where people work in an open and transparent manner, and information is accessible, enabling better decision-making and productivity. Many intranet and collaboration tools such […]

Engagement Cloud: 5 Key Productivity Tools for Service Requests

Oracle Engagement Cloud is a unified Sales and Service application that enables your agents to play a blended role while serving customers and partners. Service Request (SR) Management is the core functional area in Engagement Cloud with respect to Service offering and it comes with several advanced features. There are many productivity tools embedded into […]

A Salesforce Classic to Lightning Knowledge Readiness Deep Dive

In the Spring ’17 release, Knowledge had its beta debut in Lightning but with the latest release (Summer ’17) it is officially generally available (GA). As of right now, Knowledge is available in both Classic and Lightning Experience; but it is a great time to evaluate if you’re ready to enable Lightning Knowledge in your […]

Integrating IBM Integration Bus with DataPower XC10 – (REST APIs)

Introduction In this article we will discuss about how you can achieve the integration between IBM Integration Bus (IIB) and WebSphere DataPower XC10 (XC10) using the REST APIs functionality of XC10 devices. Since the release of the V9, IIB can now connect to an external data grid cache to improve SOA’s services performance by the […]

Keeping up with the Fixes

A huge number of my projects are platform upgrades, and every time I ask my customers why they haven’t applied a single published fix for any of the products involved since the system was built (sometimes upwards of 7 years ago). They usually reply with a variation on the old trope, “If it ain’t broke, […]

Attention Shoppers, Blue Light Specials, and Big Data

Remember the days when you’d hear that on the in-stores announcement? “Attention Shoppers! For the next hour K-Mart is now offering a blue light special – half off all summer beach wear.” Those announcement where a form of on-site marketing offers made only to the stores patrons shopping at the time. The offers were made […]

Innovation Born of Uncertain Times

Great innovations often are molded and born in times of uncertainty.  As economies the world over adjust to new realities, there are opportunities for companies to lead and change the game. A recent article in Forbes details some ways to take the lead.  At the core of enabling this change are social capabilities and the […]

Social Media, The Commerce of Being Nice, and Delta

We live in a world where we communicate and interact with each other through various mediums such as wireless voice, text, email, IM, and social media. The most personal of those mediums is voice-to-voice but increasingly its also the one used less-and-less. As the volume of our interactions increase in non-personal forms, our capacity for […]

Perficient & IBM Help the Men’s Wearhouse with Smarter Commerce

Perficient recently partnered with The Men’s Wearhouse, a leading men’s dress apparel retailer in the United States, to evolve their e-commerce strategy. The Men’s Wearhouse had long been a brick and mortar store, but recognized its customers’ growing use of digital channels during the shopping experience. To improve their competitive and customer experience, the retailer […]

Perficient “Gets Bold” at IBM Connect 2013

Visit Perficient at IBM Connect 2013. You can download the eBook “Get Bold”, and learn how the enterprise is responding to consumer expectations for engagement via social channels. Perficient partners with organizations to help navigate the social landscape, and design and implement the right technologies, whether it is CMS, portals or e-commerce solutions, to foster social […]

The Joy of End-of-Year Financial Reporting & A Merry New Year

Social Commentator, Will Rogers famously stated, “Even if you’re on the right track, you’ll get run over if you just sit there.” The once predictable & stable world of business has transformed into an unpredictable jungle that’s no place for the complacent finance organization. Our new normal environment requires finance to maneuver obstacles on an […]

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