Perficient recently partnered with The Men’s Wearhouse, a leading men’s dress apparel retailer in the United States, to evolve their e-commerce strategy. The Men’s Wearhouse had long been a brick and mortar store, but recognized its customers’ growing use of digital channels during the shopping experience. To improve their competitive and customer experience, the retailer increased their online and mobile presence and is now engaging customers across all commerce channels. The Men’s Wearhouse challenges were to transition from their legacy architecture system that required customized support, improve productivity and reduce costs. The company partnered with Perficient to upgrade their WebSphere Commerce platform, which effectively put the customer at the center of its commerce strategy.
“At The Men’s Wearhouse, our number one differentiator is our customer service. Our customers were online, they were mobile, and we needed to quickly transform our systems in order to provide a positive and consistent customer experience across all channels,” said Vlad Kuznetsov, chief technology officer and vice president of engineering for The Men’s Wearhouse. “In partnership with Perficient, we have successfully built a system that provides improved internal productivity and an enhanced level of service our customers have grown accustomed to,
meeting them with a consistent experience at all touch points, and maintaining our brand integrity.”
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To learn more about Perficient’s work with The Men’s Wearhouse, view the on-demand webinar “How Men’s Wearhouse is Addressing Commerce Needs with IBM WebSphere.”