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Posts Tagged ‘Help Desk’

How to Add Help Desk Contact Information to a Help Pane in Office 365

This tutorial walks you through how to add a customized help desk information to the Office 365 help pane. It’s a simple feature and a good way to inform your users on support information for SharePoint and Microsoft Office 365. By enabling this, users will be able to select the help button or the “?” […]

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Perficient Releases Help Desk Starter Pack for Twilio Flex

Help desks are often the first point of contact for both customers and employees seeking support, a solution to a problem, workflow guidance, and more. Providing your teams with efficient and user-friendly ways to interact with those in need of support is expensive. Off-the-shelf solutions often provide unwanted functionality and are cost-prohibitive. On the other […]

How to Create a Simple SharePoint “Help Desk”

When introducing SharePoint to new users it is important to have a forum where users can reach out for help. To accomplish this, as simply as possible, I created a simple Help Desk page. All you need to create this page is: Create a group of users who will manage and respond to the tickets […]