Posts Tagged ‘forrester’

Outstanding CX is the New Norm In 2015, a Gartner study predicted that by 2019 more than 50% of organizations will invest more money into the customer experience. In 2019, we can safely say that number is more than just 50%. With trends like personalization, omni-channel support, and AI becoming the norm, customers are evolving […]

Perficient Digital has been featured in a new Forrester report, “B2B Marketing Agencies, North America, Q1 2019.” Released this morning, the report includes Forrester’s overview of 39 North American service providers serving B2B marketers, segmented into three categories based on revenue from B2B-specific marketing services. Perficient Digital was included as a “large, established player” in […]

Enterprises will move beyond cheap fixes and instead seek innovative app services in order to modernize their businesses in 2019, according to Forrester’s “Predictions 2019: Cloud Computing” report. Forrester believes that 2019 is the year that the cloud comes to the forefront for enterprises. Many companies look set to decide that now is the time […]

Digital process automation (DPA) continues to garner attention for its ability to support digital transformation. More than ever, leaders are looking to expand their DPA services from their pre-existing BPM practices in order to meet the growing demands of consumers. As a result of these increased demands, the focus of digital process automation has moved […]

Microservices continue to gain popularity for its potential to deliver scalability, resilience, and agility that isn’t possible with service-oriented architecture. Nearly 70% of businesses are either using or currently investigating microservices adoption. However, many companies encounter implementation challenges that include a strain on IT to be more agile, adopt new technology, and embrace DevOps. These […]

As businesses face an “unknown future of continuous business and technology change,” integration remains a top priority among application development and delivery professionals. Simple integration projects may quickly alleviate pain and operational challenges. However, constructing the right architectures is essential for achieving strategic business priorities, such as improving agility and organizational structure. In Forrester’s recent […]

The adoption of APIs across the software and services industry is expected to soar in 2018. Companies seeking to thrive in today’s competitive environment understand that APIs deliver versatility, cost savings, and business value. However, building and executing an API strategy is key for achieving this business value and agility. For the second year in […]

Employee performance is a challenge for any organization, especially those who continuously invest in technology in hopes of a return. As technology spending reaches $3 billion dollars in 2018, this marks an ever-growing productivity paradox, especially as we hit the end of one of the hottest hiring periods for employers on record. J.P. Gownder of […]

Forrester has a blog post that highlights the high-level results from the latest U.S. Customer Experience Index Report. First the results because they are interesting: This year’s Customer Experience Index report for US brands revealed a CX leadership gap — not a single brand has risen to the top of our rankings and continue to move upward. […]

Forrester has a blog post that highlights the high-level results from the latest U.S. Customer Experience Index Report. First the results because they are interesting: This year’s Customer Experience Index report for US brands revealed a CX leadership gap — not a single brand has risen to the top of our rankings and continue to move upward. […]

In a recent report, Forrester described why customer experience in the banking industry is incredibly important, possibly even more so than in other industries. “For years, we have watched power shift from companies to customers. In the age of the customer, customers can and do transfer their loyalty when they don’t receive the engaging customer […]

If you’ve been following this blog series, hopefully you’re coming around the idea that it’s wise to consider all of your stakeholder groups – patients, physicians, clinical sites, vendors, partners, regulatory agencies, investors, even your employees – as “customers.” In today’s post, we’ll look at the portion of Perficient Digital’s CX strategy guide that talks […]