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Customer Experience and Design

Perficient Lands On Forrester’s Go-to List Of Digital Experience Service Providers

Mastering the digital customer experience remains top-of-mind for companies across all industries. According to Forrester, nine of 10 organizations work with outside vendors to implement (i.e., strategy, design, technology) their digital experience programs. Fortunately for you, and us, Forrester recently released its list of “the biggest and most important digital experience service providers.” Perficient, along with our agency Perficient Digital, made the list and we couldn’t be more proud.

In addition to this go-to list, which was designed to help digital executives navigate the complex vendor landscape, the report contains many recommendations for what to consider when choosing a digital experience partner, including:

Choosing From Hundreds Of Vendors Requires A Deep Dive Into Capabilities

Vendors with marketing, business, and technology service roots vie for your digital experience attention. Look at their industry knowledge, capability mix, and cultural fit to create the best shortlist.

Manage Your Partner Risk Through A Cocreation Process

Even if the first project is small, you’re still making a bet on a potential long-term partner. You can coordinate the effort and streamline selection through a simple, agile process: Bring in all stakeholders, make site visits, and use cocreation for a proof of capability before launching a project pipeline.

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