Posts Tagged ‘cloud’

Today, Oracle Openword kicked off in San Francisco, CA. During one of the first sessions of OpenWorld, Amit Zavery (@azavery), Executive Vice President of Fusion Middleware and PaaS Development, walked us through where Oracle is going with all of their cloud platforms but with a special focus on PaaS. Learn about the strategy and vision for […]

From the Cloud to Real Life We spend all week discussing how our customers can leverage Salesforce technology such as Service Cloud and Community Cloud to help solve business challenges. Now, let’s talk about Community Cloud and Service Cloud in a different context… Remove the “Cloud” to get “community service.” As a Business Partner of […]

Kicking off their Signal developer conference taking place in San Francisco this week, Twilio announced today that Twilio Flex, the first fully programmable cloud contact center platform, is now generally available. Since its beta launch in March, excitement around Twilio Flex has been mounting throughout the contact center ecosystem. Considered by many a platform for […]

At Gartner IT Expo, Ephraim Baron spoke about emerging trends: Cloud computing is not a single technology, it’s dozens of them. Understanding how to proceed isn’t simple. In this session, we examine 5 emerging cloud technologies and discuss how to get significant value from them while avoiding false steps. If you’re interested in cloud migration, […]

Be honest…are you tired of the amount of effort it takes just to look at your basic queue of Sales Orders? We all know the drill… Download file “X”, upload that to internal system Y, then run macro Z to produce something that can actually be used by most of the organization. It just seems […]

At Gartner IT Expo, Eyal Manor, VP Engineering at Google, walked us through a new Google offering for hybrid cloud. Come learn about Google Cloud’s vision for hybrid cloud. This session will show you how Google Cloud’s Kubernetes & Istio-based Cloud Services Platform will bring the efficiency, speed, and scale of the cloud to you. […]

In the post “The Business Case Justification for PaaS” we looked at the benefits and a business case for PaaS. In this blog we will look at the steps to create a migration strategy to PaaS including re-platforming legacy applications. Re-platforming applications includes lift-and-shift (containerizing) applications with minor changes, refactoring applications to adhere to twelve […]

While there are many reasons to push data integration projects forward, healthcare organizations are often held back from using their data by incompatible formats, limitations of databases and systems, and the inability to combine data from multiple sources. This is why cloud-based data lakes have replaced the enterprise data warehouse (EDW) as the core of a modern […]

In my prior post, A Short Experiment with the Amazon Connect User API, I created an Express web application to explore using the Amazon Connect User API. Since then, Amazon has released new API methods for updating contact attributes and viewing queue metrics. In this post, I update the Express app to demo these new methods. […]

At the end of July, Amazon introduced the User Management API to Amazon Connect. The User API opens the door for customers and partners to start scripting user setup and maintenance actions, create custom user management applications and modify user data from Lambda functions. For this post, I took a few hours to code up […]

We frequently see projects these days with a requirement for mobile access to corporate technology platforms. For clarity, I am limiting my definition of “mobile” to cell phones. We hear three common drivers behind this requirement. The first driver is remote access (outside the office) to these platforms. Second is a changing employee population which […]

In my previous blogs I discussed a variety of non-traditional technology delivery methods including outsourcing and utilization of cloud-based service offerings. My last blog focused on the cloud and that, while healthcare is historically slower than most industries to implement newer technical trends, cloud services in one form or another are used by most providers […]