Posts Tagged ‘change management’

For people who write, edit, update or otherwise create and maintain web content, moving to a new enterprise CMS can be a pretty exciting process.  I’ve never met a content author or publisher who didn’t want at least a little something more from their authoring interface.  Typical questions and comments include: “Can we make it […]

So here we are. From my last entry you know we just crafted the perfect set of benefit statements for why the enterprise should put an Information Governance Program in place. But alas, you find yourself still getting pushback and objections. Can’t people see how good this is? Well, frankly, yes and no. This is […]

Is it just me or does it seem like we’ve done this before? I began working with SharePoint with the release of Microsoft Office SharePoint Server 2007, lovingly (or not so lovingly) referred to as MOSS ’07, then came SharePoint Server 2010, and 2013, and now we’re at SharePoint 2016 and all feeling a little […]

Alex Jakobson from TeleTech runs the change practice.  He focuses on how to get humans to change.  It’s critical to put a new set of technologies in play but if humans don’t want to change…. It was a packed session so you know how important a topic culture is. Objectives: Provide everyone here with some […]

Digital transformations are journeys, not destinations. Adopting a means of modernizing the systems used to create, deliver and sustain meaningful customer experiences, and at the same time ensuring the company is attuned to its most digitally savvy customers, takes time and determination. A clear digital vision shows everyone in the company the path toward constant […]

Digital experiences change expectations among business customers. Companies see this and strive to do something different, something unique to retain and gain those customers. But where should they start? What must companies do different to meet those changing expectations? Simply put, they must create products and services that have value. Meeting customer expectations gives a […]

When I hear the words change management, my mind immediately thinks of the scene in Office Space where the employees meet with the consultants (“The Bobs”) to answer their question: “What would you say you do here?” All joking aside – change management is often misunderstood. After listening to a recent podcast about the subject, […]

“…When we think about projects particularly with technology implementations, we are all about getting technology right…unfortunately that doesn’t always define success.” David Chapman Strategic Adviser – Perficient Change Management helps to ensure that the “people” in your organization are ready, willing and able to function effectively as part of the technology implementation and it can be one  […]

McKinsey has a long but great article on Leading Organizational Transformations. It’s very focused on the generic need of transformation rather than my more specific focus on digital transformation but the description of the problem and recommendations on approach make sense in both use cases. The problem Let’s face it, most attempts at transformation of […]

For those of you still managing cases in the classic Salesforce view and interested in migrating to the Service Console, or thinking about migrating to the Salesforce Service Console from another case management system altogether, I hope you find this post helpful in prepping your team for the move. Migrating a group on to a […]

You have probably heard this statement before—“it’s a journey, not a destination,” and chalked it up to a simple cliché. But the drive toward digital transformation mirrors this statement. Digital transformation does not occur in a day or a month and it is not only front-end but includes all of the back-end solutions and integration […]

Don’t forget the other parts of this series: Gain Insight Vision and Goals Culture In some ways, this topic is related to culture and highlights that so much of digital transformation does not deal directly with technology.  Our reality is that a change means dealing with people.  People organize in a variety of ways.  Those […]