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Digital Transformation

Change Management: Soft or Tangible ROI

“…When we think about projects particularly with technology implementations, we are all about getting technology right…unfortunately that doesn’t always define success.”

David Chapman

Strategic Adviser – Perficient

Change Management helps to ensure that the “people” in your organization are ready, willing and able to function effectively as part of the technology implementation and it can be one  of the larger factors in achieving a solid ROI in any technology implementation. Consider this:

  • Projects that focus upon and have a practice of change management are 6 times more likely to succeed.
  • Typically 70% – 80% of a project’s value in people, if you focus only on technology and not people, your return won’t be as high.

In this interview, Jason Thomas, the host of the Hard Way MBA  interviews David Chapman, our change management strategic adviser at Perficient about how traditionally technology-driven projects can take advantage of change management principles to support projects from the beginning, and not have it be an afterthought. Listen to the first podcast in the series to learn more.


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Kate Tuttle

Kate Tuttle is a senior marketing professional with more than 13 years of marketing experience in both B2B and B2C environments. She has more than 7 years of healthcare industry experience and is passionate about technology and its impact on consumer experience.

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