The Digital Essentials, Part 3
Developing a robust digital strategy is both a challenge and an opportunity. Part 3 of the Digital Essentials guide series explores five of the essential technology-driven experiences customers expect, which you may be missing or not fully utilizing.
When I hear the words change management, my mind immediately thinks of the scene in Office Space where the employees meet with the consultants (“The Bobs”) to answer their question: “What would you say you do here?”
All joking aside – change management is often misunderstood. After listening to a recent podcast about the subject, I now see the benefit, especially when companies go to great lengths to implement new technologies that improve their business. If your people aren’t ready, the results can be disastrous.
According to CEB:
- Employees suffering from change-related stress perform 5% worse than the average employee.
- For the average company, this 5% translates to $32.5 million lost for every $1 billion of revenue.
Jason Thomas, host of the Hard Way MBA, interviews David Chapman, our technology change management adviser at Perficient, to reveal how preparing people for organization-wide technological changes results in successful implementations.
Listen to the first podcast in the series to learn more.