For healthcare payers, performance bonuses and analyst recommendations are dependent on external scoring by government agencies, regulators, and other third-parties. When our large Midwestern payer client’s customer satisfaction scores began to decrease due to unsatisfactory first-call resolution, inaccurate data, lack of omnichannel capabilities, and inaccurate billing information, the organization realized it needed a plan to […]
Introduction to AWS CloudWatch
AWS CloudWatch monitors AWS resources and your applications on AWS. AWS resources such as EC2 instances, RDS databases, load balancers, etc., can be monitored in real-time with CloudWatch. The CloudWatch service allows you to collect and track metrics, monitor log files, set alarms, and automatically react to changes in AWS resources. It automatically provides latency, […]
Create S3 Event Notification using AWS Lambda Function
We will learn how to create S3 event notifications using AWS Lambda functions in this blog. Firstly, we will get acquainted with AWS S3 Event Notification and briefly explain AWS Lambda Functions. AWS S3 Event Notification Using Amazon S3 Event Notifications, you can be notified when certain events occur in your S3 bucket. Configure Amazon […]
Automate Exporting CloudWatch Logs to S3
Written by Gerald Frilot. Published by Tony Harper. AWS CloudWatch is a unified monitoring service for AWS services and your cloud applications. Using AWS CloudWatch, you can: monitor your AWS account and resources generate a stream of events trigger alarms and actions for specific conditions manually export CloudWatch log groups to an Amazon […]
Perficient Achieves AWS Migration & Modernization Competency
Perficient is excited to announce our achievement in Amazon Web Services’ (AWS) Migration and Modernization Competency for AWS partners. This designation recognizes Perficient as an AWS partner that has demonstrated technical proficiency and customer success automating and accelerating customer application migration and modernization journeys. AWS launched the Migration and Modernization Competency to allow customers to […]
PACE New Features: Video and Screen Sharing, New Microsoft Teams Integrations, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
How to Streamline and Scale Your Digital Asset Management
Experience Makers Live 2022 Whether you are embarking on your digital journey, are ready to elevate your craft at an enterprise level, or are further educating yourself on the future of digital experiences, the Adobe Experience Makers 2022 track has something for you. This year our own Zach Fischer, Perficient Senior Solution Architect, was invited […]
Build Code Pipeline Using AWS OpsWorks
AWS is a top cloud service provider, and DevOps is the ‘need of the hour’ implementation for the software development lifecycle. That is why many people wondered if they could implement DevOps on top of AWS, and AWS responded with a plethora of services that catered to these needs. So, what are these services, […]
AWS Cloud Solutions: Use Cases in Healthcare
Healthcare business teams are often forced to navigate multiple systems to find the data they are looking for. Once they track down that data – if they even have self-service access to it – questions of data integrity and reliability come into play. Organizations struggle to eliminate the data silos and unlock shared understandings and […]
Machine Learning and its Use Cases
What is Machine Learning? Machine learning means predicting outcomes using artificial intelligence based on previous data patterns. It is a computer program that can learn and adapt new data without human involvement. Machine learning is a subset of artificial intelligence (AI), and it’s the study of algorithms that gives computers the ability to learn and […]
How to Enable and Create Amazon Connect Cases
Amazon Connect now out-of-the-box offers cases in preview. With Cases, you can create or update a customer issue like any other ticketing system. Without integration, agents can collect customer information on the interaction and save it on their Agent Desktop. Switching between multiple applications can often lead to incomplete call information and a loss of […]
Tutorial on How to Create an EC2 Instance in AWS
A Case Study of AWS Elastic Compute Cloud (EC2): There are occasions when one is Constrained by a desktop computer or laptop’s Capabilities. Let’s say a data scientist has a sizable dataset they’d like to analyze. A mistake like the one below occurs when the scientist tries to load the complete dataset into memory. The […]