Posts Tagged ‘AWS’

The document debacle Companies continue to fight the battle of the age-old problem: paper documents. Adapting to document modernization to expand the ability to search, catalog and protect HIPAA\PII data is paramount. Perficient continues to help businesses speed up the time it takes to digitize documents for further integration in other sectors. In this article, […]

Agents often receive calls that they would like to transfer to another agent or consult with a supervisor. Agents also want to connect and talk to other agents directly without an active call. In some cases, customers might want to speak directly to a specific agent. These services can be made available if each agent […]

Last week, AWS announced the addition of Customer Profiles for Amazon Connect, which allows agents to see the contact history of a customer along with data from external connectors such as Marketo, Salesforce, ServiceNow, and Zendesk at the very beginning of the customer interaction. This empowers agents to have more personalized interactions and increases their […]

Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose their next status. This is an exciting addition since agents at a busy contact center are routed calls and chats back-to-back. They may not always get the opportunity to switch their […]

Recently, IDC Research Director Gary Chen and Perficient’s Victor Wolters, Enterprise Strategist, presented a webinar that discussed application modernization, containers, and the value of Red Hat OpenShift on AWS. They say that regardless of where you are in your digital transformation, it’s never too late to think about application modernization. Whether you’re looking to modernize […]

Your digital transformation journey requires flexibility and efficiency while ensuring confidence in the security, governance, and support structures of your cloud strategy. Whether you’re migrating legacy applications, modernizing applications via cloud-native development, or embracing container orchestration, AWS and Red Hat have the platforms, services. They support you’ll need for transformation at scale. Containers at a […]

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now. Join us for a discussion about how cloud-based contact centers can […]

Typically, the idea of container orchestration is associated with DevOps, and while IT departments have quickly adopted the tech for OPS, the development part has been misunderstood and underrated. With the array of OpenShift tools at a developers’ disposal, it’s time to deliver on the premise of DevOps and bring power back to the developers. […]

This week, Perficient’s Customer Engagement Solutions team launched a preview of a product that extends native Amazon Connect capabilities. After working with many customers in migrating contact centers to Amazon Connect, our team wanted to create a solution that assists in managing custom-developed modules from a unified web-based interface. Administrative Tool Features The Administrative tool […]

I love cross-pollination among technology alliances. The announcement this week from AWS and Red Hat to bring managed OpenShift to AWS cloud has me thinking about other great combos such as chips and salsa, or the sun and moon, or Simon & Garfunkel. According to this Forrester article by Jay McBain, 73% of B2B buyers […]

The following is the third installment in a series of blogs about how deploying Red Hat OpenShift on Amazon Web Services cloud platform can transform your business. If you missed the second blog, find it here. In this blog, we’re going to dive into our OpenShift on AWS Kick Start solution offering. Your digital transformation […]

The following is the second installment in a series of blogs about how deploying Red Hat OpenShift on Amazon Web Services cloud platform can transform your business. If you missed the first blog, find it here. In this blog, we’re going to explain two use cases involving a financial services client and a healthcare client.  […]