Posts Tagged ‘AWS’

Mobile App Automation

Expand your search using AWS native services to identify, comprehend and securely store documents.

The document debacle Companies continue to fight the battle of the age-old problem: paper documents. Adapting to document modernization to expand the ability to search, catalog and protect HIPAA\PII data is paramount. Perficient continues to help businesses speed up the time it takes to digitize documents for further integration in other sectors. In this article, […]

Direct Inward Dialing (DID) for Internal Agent Transfer with Amazon Connect

Agents often receive calls that they would like to transfer to another agent or consult with a supervisor. Agents also want to connect and talk to other agents directly without an active call. In some cases, customers might want to speak directly to a specific agent. These services can be made available if each agent […]

New Amazon Connect Feature: Customer Profiles

Last week, AWS announced the addition of Customer Profiles for Amazon Connect, which allows agents to see the contact history of a customer along with data from external connectors such as Marketo, Salesforce, ServiceNow, and Zendesk at the very beginning of the customer interaction. This empowers agents to have more personalized interactions and increases their […]

Coveo for Salesforce Customer Agents

Agent Next Status in Amazon Connect

Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose their next status. This is an exciting addition since agents at a busy contact center are routed calls and chats back-to-back. They may not always get the opportunity to switch their […]

Businesswoman Checking E Mail Online On Laptop

[Webinar Recording] Building and Deploying Apps on OpenShift on AWS

Recently, IDC Research Director Gary Chen and Perficient’s Victor Wolters, Enterprise Strategist, presented a webinar that discussed application modernization, containers, and the value of Red Hat OpenShift on AWS. They say that regardless of where you are in your digital transformation, it’s never too late to think about application modernization. Whether you’re looking to modernize […]

Building and Deploying Apps with Red Hat OpenShift on AWS

Your digital transformation journey requires flexibility and efficiency while ensuring confidence in the security, governance, and support structures of your cloud strategy. Whether you’re migrating legacy applications, modernizing applications via cloud-native development, or embracing container orchestration, AWS and Red Hat have the platforms, services. They support you’ll need for transformation at scale. Containers at a […]

Istock 670382748 (1)

Join Us for a Webinar Exploring Ways to Elevate Your Customer Engagement with Amazon Connect

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now. Join us for a discussion about how cloud-based contact centers can […]

Development Team Cooperating In Their Office.

Keep Your Fish Warm: Event-Driven Architecture on OpenShift

Typically, the idea of container orchestration is associated with DevOps, and while IT departments have quickly adopted the tech for OPS, the development part has been misunderstood and underrated. With the array of OpenShift tools at a developers’ disposal, it’s time to deliver on the premise of DevOps and bring power back to the developers. […]

Amazon Web Services - Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect

Amazon Connect: IVR Prompts Management [Demo]

This week, Perficient’s Customer Engagement Solutions team launched a preview of a product that extends native Amazon Connect capabilities. After working with many customers in migrating contact centers to Amazon Connect, our team wanted to create a solution that assists in managing custom-developed modules from a unified web-based interface. Administrative Tool Features The Administrative tool […]

Red Hat

AWS and Red Hat Team Up for Joint OpenShift Offering

I love cross-pollination among technology alliances. The announcement this week from AWS and Red Hat to bring managed OpenShift to AWS cloud has me thinking about other great combos such as chips and salsa, or the sun and moon, or Simon & Garfunkel. According to this Forrester article by Jay McBain, 73% of B2B buyers […]

Auto Attendants & Call Queues

Drive Your Digital Transformation with OpenShift on AWS Kick Start

The following is the third installment in a series of blogs about how deploying Red Hat OpenShift on Amazon Web Services cloud platform can transform your business. If you missed the second blog, find it here. In this blog, we’re going to dive into our OpenShift on AWS Kick Start solution offering. Your digital transformation […]

Enhancing Developer Efficiency and Customer Experience with OpenShift on AWS

The following is the second installment in a series of blogs about how deploying Red Hat OpenShift on Amazon Web Services cloud platform can transform your business. If you missed the first blog, find it here. In this blog, we’re going to explain two use cases involving a financial services client and a healthcare client.  […]

Load More