Posts Tagged ‘AWS’

We'll Crack Through This Code Tonight

Introducing Our Container-Native Modernization Suite for ROSA

As a launch partner for Red Hat OpenShift Service on AWS (ROSA), we’ve developed a DevOps-in-a-box reference architecture and Kubernetes-based implementation for rapid application modernization. Kubernetes is an open-source container orchestration platform that automates many of the manual processes involved in deploying, managing, and scaling containerized applications. This means you can cluster together groups of […]

Cloud Computing

Transitioning your Infrastructure to Architecture as Code

At Perficient we are passionate about encouraging engineers as generalists and exemplifying unparalleled productivity by modernizing common engineering pain points. We’re also big believers in flexible teams and finding unique solutions that allow a group of creative individuals to take on projects of all types and sizes with high efficiency. The Cloud Development Kit (CDK) and Fargate are new services from AWS that […]

Upcoming Oracle Cloud Webinar with NGL

Perficient a Launch Partner for Red Hat OpenShift Service on AWS (ROSA)

Accelerating digital transformation requires flexibility and efficiency, while also ensuring security, governance, and support structures of your public cloud strategy. For many years, Amazon Web Services (AWS) and Red Hat have collaborated to provide groundbreaking hybrid cloud solutions. Whether you’re migrating legacy applications, modernizing applications via cloud-native development, or embracing container orchestration, AWS and Red […]

Data DNA

Amazon Kendra Announcements for Handshake

Today, Handshake connectors are available to Amazon Kendra customers. We have found Amazon Kendra’s semantic capabilities, customization potential, and APIs to be powerful tools in search experience design and implementation. Few search platforms handle query recognition and semantic response better. Without relevant content and metadata in the index, search cannot function. Handshake lets us skip […]

S3 Celebration!

A look back: 15 years of Amazon Simple Storage Service (S3)

Amazon S3 Milestones Amazon S3 is celebrating its 15th Birthday between March 15th – March 18th 2021! To help celebrate, AWS is marking this occasion by offering a fantastic week of in-depth streams & live events. Here at Perficient, we strive for excellence in the Amazon Web Services community. As an Advanced Consulting Partner in […]

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A Better Experience for End-of-Day Callers in Amazon Connect

In Amazon Connect, a queued call would stay in the queue even when the queue has closed for the day. So, what do you think would happen to your call if you called into the support queue at 4:54 PM and it closes at 5:00 PM? The answer would depend on the contact center’s policies […]

5 Simple Commands to Manage Your AWS EC2 Instances Using the CLI

I have a lab environment in Amazon Web Services (AWS) that consists of four small EC2 instances. When I’m not using the lab, I shut the instances down and then start them up when I need them. When I do this, they get new public IP addresses, and I need to know those addresses in […]

Amazon Web Services - Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect

An Easier Way to Manage Prompts in Amazon Connect

Imagine you are an Amazon Connect administrator. You’ve been working on a project to deploy over 20 new contact flows that use more than 50 prompts (media that can be used to playback audio to customers or agents in contact flows, such as hold music or greetings) for your Amazon Connect instance. After a long […]

Mobile App Automation

Expand your search using AWS native services to identify, comprehend and securely store documents.

The document debacle Companies continue to fight the battle of the age-old problem: paper documents. Adapting to document modernization to expand the ability to search, catalog and protect HIPAA\PII data is paramount. Perficient continues to help businesses speed up the time it takes to digitize documents for further integration in other sectors. In this article, […]

Direct Inward Dialing (DID) for Internal Agent Transfer with Amazon Connect

Agents often receive calls that they would like to transfer to another agent or consult with a supervisor. Agents also want to connect and talk to other agents directly without an active call. In some cases, customers might want to speak directly to a specific agent. These services can be made available if each agent […]

New Amazon Connect Feature: Customer Profiles

Last week, AWS announced the addition of Customer Profiles for Amazon Connect, which allows agents to see the contact history of a customer along with data from external connectors such as Marketo, Salesforce, ServiceNow, and Zendesk at the very beginning of the customer interaction. This empowers agents to have more personalized interactions and increases their […]

Coveo for Salesforce Customer Agents

Agent Next Status in Amazon Connect

Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose their next status. This is an exciting addition since agents at a busy contact center are routed calls and chats back-to-back. They may not always get the opportunity to switch their […]

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