Amazon Connect offers OpenSearch as a service that can be used in a contact center to build reporting dashboards that supervisors can use to review agent activity and availability, agent performance and status, inbound and outbound calls, SMS, chats, and much more. In this blog, I will walk through how OpenSearch integrates and how it […]
Amazon Connect and Salesforce: Who Holds the Key?
Service Cloud Voice Permissions and Security Explained If you’re familiar with using Salesforce technologies to track customer data, keep a record of client feedback, and track previous interactions with your client base, then you might also be familiar with a platform called Service Cloud Voice. If not, Service Cloud Voice is a combination of both […]
Driving ROI in Healthcare with Data Analytics Modernization
According to a cross-industry study by MIT and Databricks, only 13% of organizations deliver on their data strategy. Now, as we all know, healthcare organizations, especially providers, have been through a lot over the last few years, and this doesn’t make delivering on their data strategy any easier. This is why we ask ourselves daily: […]
Amazon Connect Dynamic Menus from a Document Upload
Our consultant team of Amazon Connect experts worked together to creatively solve an interesting business use case for one of our clients. We were presented with a scenario that required business users to dynamically update their IVR menus, while not being able to directly access the call center system. This business team also needed the […]
Review of Industrial IoT Solutions – Part I
Introduction Edge computing and more generally the rise of Industry 4.0 delivers tremendous value for your business. Having the right data strategy is critical to get access to the right information at the right time and place. Processing data on-site allows you to react to events near real-time and propagating that data to every part […]
Inserting into AWS Dynamo DB with Lambda function
This article will help you to understand how to insert records into AWS dynamo DB with the help of the lambda function. What is Dynamo DB? Amazon DynamoDB is a fully managed NoSQL database service that allows to the creation of database tables that can store and retrieve any amount of data. It automatically manages the […]
AnsibleFest 2022 Wrap Up
Red Hat AnsibleFest 2022 took place October 18-19 showcasing new updates to Red Hat’s automation software. The Ansible Automation Platform is an open-source IT automation tool that automates provisioning, configuration management, application deployment, orchestration, and many other manual IT processes. These capabilities, paired with current updates, improve Ansible’s offerings and give customers with what they […]
Openshift (OCP) Multi-Node Cluster Using AWS Infrastructure
A collection of nodes or machines operating jointly is known as an OpenShift Cluster. A Master and a Worker node are the two types of servers that make up Kubernetes’ top level. These servers may be physical servers or virtual machines (VMs) (Bare metal). These servers work together to form an OpenShift cluster, which is […]
Zero Downtime Deployment Using Blue-Green Methodology
Deploying a new version of an application to a production environment is the most critical task in the software development lifecycle. And a small mistake in the release cycle leads to cascading failures and outages. To deploy a new version of the application, is there an option that reduces the chances of failure or outages […]
People of Perficient: Meet Phil Nabors, Lead Business Consultant
Perficient is committed to transforming how the world’s leading healthcare organizations connect with customers and grow their businesses. Phil Nabors, a lead business consultant with decades of experience in IT, is accomplishing just that for our clients. We discussed how his team’s current work, implementing an Amazon Web Services (AWS) analytics and data lake solution, […]
Advanced AWS Lex Bots & Pipeline Deployments
Written by Gerald Frilot AWS offers many useful services that can be customized to meet our growing demands. In this case, we are going to focus on Amazon S3 and Lex to explain how these AWS services can be configured to manage large amounts of data. We will also describe an advanced approach to […]
An Omnichannel Member Services Success Story: Improving Member Satisfaction
For healthcare payers, performance bonuses and analyst recommendations are dependent on external scoring by government agencies, regulators, and other third-parties. When our large Midwestern payer client’s customer satisfaction scores began to decrease due to unsatisfactory first-call resolution, inaccurate data, lack of omnichannel capabilities, and inaccurate billing information, the organization realized it needed a plan to […]