Technical

Any good contact center manager will tell you bringing together all the key cloud contact center components at a level that can scale for the largest enterprise, while maintaining the economic benefits for a scrappy startup is one of the biggest challenges they face. That is why we are very excited to announce the release […]

Implementing Pivotal Cloud Foundry on Google Cloud Platform is an arduous task for most developers, taking hours and numbering in nearly 100 steps. However, recent developments by industry leaders have simplified the process, allowing the setup to take just a few steps, saving time and accelerating innovation. The installation instructions and necessary files are on […]

There is probably no headline that comes out of a pharmaceutical company more frequently than one relating to collaboration. Collaboration between pharmaceutical companies and academia, hospitals, start-ups, and large pharma has been happening for a long time. However, the focus on collaboration has intensified in recent years, and for the right reasons. In fact, you […]

While innovation thrives and regulatory obstacles persist, energy companies must remain diligent in setting and meeting their business and enterprise priorities so they stay competitive. For example, although “the average number of new oil and gas developments given the go-ahead globally has fallen from 35 a year between 2010 and 2014 to just 12 since […]

While innovation thrives and regulatory obstacles persist, energy companies must remain diligent in setting and meeting their business and enterprise priorities so they stay competitive. For example, although “the average number of new oil and gas developments given the go-ahead globally has fallen from 35 a year between 2010 and 2014 to just 12 since […]

March has arrived, which means besides the excitement of March Madness and basketball, baseball is back! With teams gathering in Florida and Arizona for Spring Training and being optimistic to win this years’ World Series, some are looking to technology to help bolster their chances of winning. One interesting case in point comes from our […]

Noble Energy, an independent oil and natural gas exploration and production company, had struggled for years with a cumbersome spreadsheet and email-driven account reconciliation process. The accounting team sought a purpose-built tool with auditing, workflow and automated reconciliation capabilities. The IT team wanted a solution in line with their Cloud-first strategic direction. After evaluating several […]

Having recently worked on integrating across multiple CICS regions using CTG, I have shared some of my observations during configuration.To put things in perspective, below is a conceptual diagram to set up a high availability CTG environment. Before you start: 1.CICS Transaction Gateway should be installed. 2.You also need to install support pack CA1T V3.0.1. […]

As REST APIs are taking over the world, json has stood out and become the de facto data format for APIs. It’s important that developers are familiar with json data processing. A couple of years ago I wrote a blog post discussing Mule Json transformers. Since then, I have seen many new nuances dealing with […]

In data processing, two of the most common collection data types are array (list) and map (HashMap). The key difference between a list and a map is how they are accessed. A list is accessed by an integer positional index, such as list. However, map is accessed by a key, such as map.getValue(“key1”) or simply […]

Oracle’s latest Enterprise Performance Management (EPM) cloud offering, Enterprise Data Management Cloud Service (EDMCS), is the next generation application for interacting with enterprise data domains such as master data, reference data, dimensions, hierarchies, mappings, etc. What makes EDMCS so exciting? The answer lies in Oracle’s approach to provide a data management application that caters specifically to […]

Customer service is more important than ever, especially with more choice on the market. For organizations, there is a salient need to implement systems that offer quick resolution and high customer satisfaction. In a recent webinar, we shared how Amazon Connect, can transform your Customer Contact Center. The technology, developed by Amazon internally to serve […]