Technical

DevOps is more of a philosophy or way of working than it is a formal framework or standard. Nevertheless, the approach deserves merit, as it goes to the core of tension in most IT organizations—the need to be responsive to business change while maintaining a stable, highly available IT infrastructure, and delivering quality services that […]

Welcome back to the last blog in this series! In part 4 of this series, we talked about the SIP syntax, user provisioning, and voice routing scenarios for Direct Routing. This time we’ll discuss how to migrate from Cloud PBX with Skype for Business clients either utilizing on-premises Lync or Skype for Business Server. Path […]

Welcome to part 4 of our Direct Routing for Microsoft Teams Deep Dive series! If you are just joining us for the first time, I recommend going back to look at the previous blog articles on this topic. In this article we’ll be discussing the SIP syntax, user provisioning, voice routing basics, and lastly some […]

MuleSoft Crowd Release and Mule 4 Release have been out for a while. Crowd Release was out around May 2017, and Mule 4 was released at the end of 2017. Many existing Mule clients have upgraded to the Crowd Release, more new clients have adopted Mule 4. However, even with the rapid adoption, I have […]

We recently completed a 21 CFR Part 11 gap analysis engagement for a client that was largely using SaaS applications, but had no cloud vendor qualification process in place. They had just been allowing each business unit to select the applications that met its user requirements, accept whatever validation documentation the cloud vendor supplied (if […]

One of the beautiful parts of Sitecore is that it doesn’t force you into a particular implementation pattern. You can build websites as small and simple as you like, or as large and complex as you need. You can have a single website driven by the CMS, or dozens hosted out of the same installation.

Last week Amazon announced the release of a new node for Amazon Connect: Get Metrics. It is available from the Set menu in regular contact flows, customer queue, hold and even whisper flows and allows us to dynamically query queue data. While the Check Queue Status node (available under the Branch menu in some contact […]

While my earlier blog posts were focused on Agile Risk Management, I am taking some time off from this to familiarize myself with a new subject – Time Management. “Time is the scarcest resource and unless it is managed, nothing else can be managed” – Peter Drucker One fascinating way that I have found to help […]

Welcome back! Last time, in part 2 of the Direct Routing for Microsoft Teams Deep Dive we discussed the Direct Routing call flow with and without media bypass in place. In this blog article, we will discuss the configuration aspects of Direct Routing. When talking about the configuration aspects of Direct Routing, it is important […]

Any time you take advantage of a cloud service – infrastructure, platform, or software – for a regulated purpose, you are ultimately responsible for its regulatory compliance, not the cloud vendor. This is critical for you to remember. So, how can you ensure regulatory compliance of a software system you did not build, you do […]

In today’s post, the sixth in the series on the TransCelerate Shared Investigator Platform (SIP), we offer guidance and best practices for early adopters of the SIP. For more background information on TransCelreate or the SIP, or for guidance directed toward companies that have not joined TransCelerate or adopted the SIP, see the previous posts. […]

On March 30, 2018, Amazon announced the general availability of Amazon Connect federated single sign-on using SAML 2.0, stating, “You can enable federated access and controls via any SAML 2.0 compliant identity provider, such as Microsoft Active Directory Services, Okta, Ping Identity, and Shibboleth. Once this is done, agents and managers can sign in to […]