Technical

We recently completed a 21 CFR Part 11 gap analysis engagement for a client that was largely using SaaS applications, but had no cloud vendor qualification process in place. They had just been allowing each business unit to select the applications that met its user requirements, accept whatever validation documentation the cloud vendor supplied (if […]

One of the beautiful parts of Sitecore is that it doesn’t force you into a particular implementation pattern. You can build websites as small and simple as you like, or as large and complex as you need. You can have a single website driven by the CMS, or dozens hosted out of the same installation.

Last week Amazon announced the release of a new node for Amazon Connect: Get Metrics. It is available from the Set menu in regular contact flows, customer queue, hold and even whisper flows and allows us to dynamically query queue data. While the Check Queue Status node (available under the Branch menu in some contact […]

While my earlier blog posts were focused on Agile Risk Management, I am taking some time off from this to familiarize myself with a new subject – Time Management. “Time is the scarcest resource and unless it is managed, nothing else can be managed” – Peter Drucker One fascinating way that I have found to help […]

Welcome back! Last time, in part 2 of the Direct Routing for Microsoft Teams Deep Dive we discussed the Direct Routing call flow with and without media bypass in place. In this blog article, we will discuss the configuration aspects of Direct Routing. When talking about the configuration aspects of Direct Routing, it is important […]

Any time you take advantage of a cloud service – infrastructure, platform, or software – for a regulated purpose, you are ultimately responsible for its regulatory compliance, not the cloud vendor. This is critical for you to remember. So, how can you ensure regulatory compliance of a software system you did not build, you do […]

In today’s post, the sixth in the series on the TransCelerate Shared Investigator Platform (SIP), we offer guidance and best practices for early adopters of the SIP. For more background information on TransCelreate or the SIP, or for guidance directed toward companies that have not joined TransCelerate or adopted the SIP, see the previous posts. […]

On March 30, 2018, Amazon announced the general availability of Amazon Connect federated single sign-on using SAML 2.0, stating, “You can enable federated access and controls via any SAML 2.0 compliant identity provider, such as Microsoft Active Directory Services, Okta, Ping Identity, and Shibboleth. Once this is done, agents and managers can sign in to […]

In part 1 of the Direct Routing for Microsoft Teams Deep Dive, we discussed the foundational call flows from the Teams client. In this article we will continue the discussion by talking about Direct Routing call flow with and without media bypass. Lastly, we will take a look at a high level view of the […]

Our healthcare team has been working with the University of Colorado over the past couple of years to overcome critical data challenges in healthcare… and the results are exciting. In this blog post, I’ll share how the academic medical center was able to improve security, reduce maintenance, and increase efficiency in support of the university’s […]

A little less than a month ago, Microsoft released Direct Routing for Public Preview. Right around that time, I also wrote a blog post covering Direct Routing at a high level. Today, I’ll be doing a deep dive (5 part series) for all of you Skype for Business/Teams administrators and architects that want to know […]

Facing a deluge of data, disparate data sources, and ever-increasing customer and employee expectations, enterprises are challenged with optimizing their operations. Integration has and will continue to be a core strategy for successful business optimization. The market views a number of developing trends as the next go-to technology applications for business optimization. Microservices, APIs and […]