Cloud

In a recent Perficient webinar, Essbase in the Cloud: A Mercer Advisors Success Story, attendees heard first-hand from Douglas Maxwell, Chief Financial Officer at Mercer Advisors about the challenges with the legacy environment as well as the Excel to cloud migration approach and benefits realized. This on-demand event is available now for download, no registration […]

When configuring the call center experience administrators should keep in mind that long wait times will invariably lead to dropped calls and frustrated customers. An easy way to make sure your callers don’t have to wait on hold for a long time when no agents are available is to make use of the callback feature. […]

What We’ve All Been Waiting For. Following the team’s Q3 update, it was only a matter of time before they turned on the power for a long awaited piece of functionality. Unfortunately, it’s only rolling out to first release tenants, but that shouldn’t stop people from starting to get their hands on it. After Ankit […]

With AWS Re:Invent on the horizon from November 27 to December 2, we are proud to announce that we have achieved Advanced Tier for our Amazon Web Services partnership. The achievement is a result of our participation in the Amazon Web Services (AWS) Amazon Partner Network Consulting Partner (APN) program, which enables technology consulting firms […]

The release of Siebel Innovation Pack 2017 (IP 17.0) is set to revolutionize how our customers configure, manage and deploy the Siebel CRM application. At the same time, it will provide a modern developer experience that will enable parallel, collaborative and distributed team development. Siebel IP 17.0 delivers many new features. Highlights include: Revolutionary changes […]

The ability to automatically create records in Dynamics 365/CRM based on an email received has been possible for quite some time.  In most instances, without the use of a custom workflow activity or plugin, the processing of the content of the email is limited to the To, From, Subject and Body, where the email Body […]

It was an amazing four days at CA World, with attendees immersed in the full suite of CA solutions and their associated IT Trends. With many organizations now using the Modern Software Factory (which includes agile, automation, insights, and security) for their day-to-day innovation needs, CA Technologies CTO Otto Berkes stepped to the stage to […]

Recently I worked with a client on comparing the ClickDimensions email editors in Dynamics 365. The client wanted to choose one email editor to implement and edit their custom email template. ClickDimensions offers four email editors and each email editor provides a different user experience. The client was concerned with preserving the email template styles […]

In simplest terms, blockchain is a technology that enables value to be transferred using only software; that is, without the need for trusted intermediaries. It is a record-keeping system where transactions are executed, validated, and recorded publicly. Let’s break down blockchain: 1. Blockchain is the technology behind bitcoin, the electronic currency. It is not the […]

We are pleased to announce the release of Rise 2.4 for customer availability. Rise 2.4 provides numerous enhancements and features designed to enable customers to provide a modern intranet and portal experience for Office 365 and SharePoint. Here are some of the highlights. Enterprise Speed and Reliability With Rise 2.4, we are able to deliver […]

Before the holiday season arrives, IT professionals get their own holiday gift by way of IDC’s annual FutureScape, presented by their internal analysts. These predictions are meant to guide the industry through trends and issues of importance for the next 3 years ahead, including a strategic a blueprint for what CIOs and IT leaders will […]

Pivotal SpringOne is less than a month away and we’ll be at the conference, sharing digital transformation success stories. With cloud native development trending as a best practice and preferred strategy, you’ll want to attend. We scoured the agenda and found the following sessions of interest that all attendees should participate in: Managing the Complexity […]