Customer Experience + Design

Well, I am probably going to kick myself for trying to do this, but I have finally decided to write an overview of Google Search Appliance security.  I realize this is a bit like trying to write an article on how the Internet works – the topic is broad, it has been covered by many people […]

I just read Changing change management shared by David Stallsmith. No doubt digital (interactive media) and the software powering it can be incredibly useful for delivering and managing change within organizations. The descriptive and prescriptive digital examples discussed in the article seem to verify that digital is both positive and transformative when done right. And […]

  Back in April, I wrote the piece 5 Apps Leveraging Apple’s ResearchKit For Clinical Studies. What’s interesting, in retrospect, is that none of those apps were developed by pharmaceutical companies, but rather by academic medical centers and nonprofit organizations. 

In last week’s article, What is Machine Learning?, I gave an overview of Machine Learning and provided a link to a very informative visual guide that describes how the technology works.  I also hinted at some useful applications within Enterprise Search.  I would like to cover a few of those that I have seen in recent months. […]

Part 1 see: “Is software eating the world? Or, is it really customers?” In the earlier post I mentioned that more companies are focusing on the opportunities software offers to create customer value through the customer experience (CX). This rising development is a result of the rise in popularity of software, and it is spawning […]

“Ultimately, when you do the right thing for the customer, everything falls into place.” Wise words for any enterprise, but particularly for those now considering digital transformation. And the speaker should know. Shantanu Narayen, president and chief executive officer of Adobe Systems, Inc., one of Perficient’s Strategic Partners, led his company through one of the […]

Perficient, a Platinum-level member of Oracle’s partner network, has been awarded the 2015 Partner Excellence Award from Oracle’s Health Sciences Global Business Unit. This award recognizes Perficient for their work with Oracle’s portfolio of clinical and pharmacovigilance applications. The award more specifically recognizes partners who discover innovative uses for Oracle technology and deploy successful, groundbreaking […]

  PURPOSE OF THE REPORT It’s sometimes difficult to quantify and communicate the value of collaboration in monetary terms. In an effort to help businesses make better data-driven decisions, Google recently partnered with Forrester to quantify the value of going Google, highlighting not just the pure cost benefits of data center reduction, etc., but also the […]

What is Machine Learning?  Well, I have a general idea of how to explain Machine Learning – it is the process of training a computer using historical data and decisions, such that the computer can then make its own decisions in the future using all new data that it has never seen before.  For example, machine […]

Healthcare sites today all have “provider finders” and we rely on those those tools to help find specialists, surgeons, or doctors within our networks to maximize investment in our healthcare programs. Most of the provider search tools online are quite challenging to use and bring back so many options or irrelevant results…which is very frustrating. […]

In a recent IBM blog post, Brittany Haas discusses the key to driving digital transformation – Millennials. And when you think about it, it makes complete sense.  Millennials are the generation that have grown up in a completely digital world who don’t know what a suitcase phone is, a beeper or library card catalogs!  These […]

Health IT Standards and Interoperability Rockstars to Know from Perficient, Inc. Health IT standards and health information interoperability are at the forefront of the healthcare industry. There are many challenges, unanswered questions and interested parties when it comes to the development of health IT standards and interoperability in healthcare. While advocates and leaders of standards […]