Customer Experience + Design

Business users are bringing their consumer purchasing power with them to the office. They expect instantaneous results. Designers need to find a balance between meeting this expectation and creating an interface that isn’t cluttered.

Break these rules and suffer the consequences! If you do not have clearly understood requirements and logged defects, you will spend countless hours debating over what is in scope, what is not in scope, what defect should be fixed and what defect should be backlogged and pushed to a later sprint. One defect, discovered recently […]

Online security vulnerability is a threat every business faces. Our client, Tenable, is a creator of platform cybersecurity software and protects the connected devices and computer platforms of 24,000 organizations around the world. While serving 50% of the Fortune 500, government agencies, and other organizations across private and public sectors, their loosely branded, inflexible customer community was […]

Gartner just released three healthcare Hype Cycle reports in which Perficient is listed as a sample vendor for the development and implementation of patient portals. “Patient portals permit a protected digital patient-provider relationship and admission to clinical, financial and administrative functionality, educational information, and personal health maintenance tools. Patient portals are provided by a healthcare […]

In software development, the Minimum Viable Product (MVP) is the quickest time to release for something useful. All these words are loaded: “quickest,” “release,” and “useful.”  Noting that development is a change, the definition [of a one-time] MVP depends on your planned current vs. future business state. Yes, I emphasize that your MVP vision depends […]

I recently read a very short article on CMO.com regarding “Collaboration vs Communication and Why It Matters.” The article makes some good points but could expound on the topic overall. Let me give you my take on this. We see a lot of companies today attempting to redo their intranet, development processes, etc. Almost without […]

With pattern personalization in Sitecore, marketers can match visitors to a user type and deliver personalized content in real-time.

In today’s world  of “Cloud Everything” using “Hyper Everything” we still see an old problem creating challenges. Most IT organizations are still struggling to translate business requirements into technology requirements. Cloud has allowed us to simply accelerate the process of seeing the disconnect. I had the opportunity to hear about this experience from one of […]

With 97% of marketers saying account based marketing had higher ROI than other marketing activities, it’s critical to invest in ABM and personalization as a tactic to drive conversions.

Active communication is a vital component to a successful technology implementation, and speaking the same language (figuratively and literally!) helps keep all members of a team on track. To ensure you (and your team) are on the same page when discussing your Salesforce Community, use this glossary of key Salesforce Community Cloud terms and their […]

Securing your Solr instance is an important part of the Sitecore security hardening process. In many on-premises environments, the Solr servers are behind the firewall without the need to be publicly accessible – just accessible by the Sitecore application itself. However, with cloud-based hosting such as Azure App Services, this becomes more difficult as the […]

One of the concepts I see confused quite a bit is the relationship between Apache Sling and AEM. In their quest to find the right version of a bundle, many developers think of Sling as a single dependency of AEM. To understand this why this concept is incorrect and why it arises, we first need […]