Today’s workforce is highly mobile, technology savvy and resourceful. It is more critical than ever to provide employees with real-time assistance and support that offers a positive employee experience. To maintain productivity, employees need the ability to do things such as initiate IT tickets or register for HR benefits at their convenience. They also want […]
Microsoft
Top Reasons to Consider Self-Service Azure Bots
By now, if your organization has had conversations about digital transformation, chances are they have included discussions around artificial intelligence such as bots. If not, it may be time to jump start that dialogue. As virtual assistants that can help perform simple, repetitive tasks, such as making a reservation or addressing customer queries or issues, […]
OAuth 2.0 – What will it mean for your Skype for Business Users?
Security is one of the most important aspects within Information Technology. As technology advances so do the requirements for a robust security system to prevent breaches and threats to your data. To combat this, Microsoft will be implementing Microsoft Identity Platform 2.0 which will utilize OAuth 2.0. In this article we’ll be discussing this latest […]
ChefConf 2019 – Are you ready for it?
ChefConf 2019 kicks off in Chef’s (and my) hometown of Seattle in less than two weeks on May 20th. If you’re interested in going and haven’t already registered, check out more information here and use code Hugs4Chef19 for 10% off your registration. Things I hope to hear at ChefConf This year promises to be a […]
Resources to Accelerate User Adoption of O365
Today’s post marks the beginning of the final section of this blog series dedicated to boosting adoption of Office 365 through organizational change management (OCM). The previous four posts set the stage for what we’re about to do, accelerating user readiness in the adoption of Office 365. To accelerate readiness for and adoption of O365, […]
Deploying Microsoft 365 Teamwork (MS-300) Study Guide
At the beginning of 2019 Microsoft released a new set role-based certifications. These role-based certifications help show that you can keep pace with today’s technical roles and requirements. In addition, they prove that you have a thorough understanding of each particular technology and validate your skills. In this article we’ll be covering one of the […]
Direct Routing March 2019 Updates (Part 2 of 5)
Welcome back to the second blog in our “Direct Routing March 2019 Updates” blog series. Last time we talked about what exactly Direct Routing is, how it can benefit your organization, and about certain considerations that you should account for before implementing Direct Routing. This time, take a look at what’s under the hood by […]
Why Savvy Healthcare Marketers Are Using Dynamics 365
Implementation of keen healthcare marketing strategies require the right tools. Healthcare organizations face mounting competition for patient loyalty, must continuously find ways to set themselves apart while enhancing engagement and delivering impactful outreach programs. Further complicating matters, consumers today expect you to know them and offer personalized communications and to deliver the right message, in […]
Live Events in Microsoft Teams
If you weren’t able to attend Enterprise Connect you may have missed some of the exciting announcements. One of most exciting announcements revolved around the GA (general availability) of Live Events in Microsoft Teams. If you’re unsure of what Live Events are, then don’t worry we’ll be covering that as well as how this feature […]
Deploying VM Updates with Azure Update Management
The Azure Update Management solution can be used to manage updates and patches for virtual machines (VMs). Through Azure Update Management, you can manage available updates, schedule the installation of required updates, and review deployment results after installing updates. Prerequisites An Azure Automation account A virtual machine It should be linked with the same workspace […]
A Proven Approach for Change and Adoption of Office 365
In my most recent blog post we discussed some scenarios expressing of the importance of organizational change management (OCM) in an Office 365 (O365) implementation. This post will focus on the approach for change and adoption of O365. An organization must be ready, willing and able for the change and adoption of Office 365. A […]
Direct Routing March 2019 Updates (Part 1 of 5)
Last year Microsoft released something referred to as BYOT (Bring Your Own Trunk). Upon its GA release, this was renamed to Direct Routing for Microsoft Teams. Direct Routing is very similar to the offering in Skype for Business Online (CCE) however Direct Routing will not require the large footprint that was required for Cloud Connector […]