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Organizational Change Management

Resources to Accelerate User Adoption of O365

Today’s post marks the beginning of the final section of this blog series dedicated to boosting adoption of Office 365 through organizational change management (OCM). The previous four posts set the stage for what we’re about to do, accelerating user readiness in the adoption of Office 365.

To accelerate readiness for and adoption of O365, leaders should design and implement electronic and face-to-face resources (listed below) to support users through the change.

Electronic Resources

  • Custom email messages
  • Quick reference guides
  • Frequently asked questions (FAQ)
  • Portal site to serve as a central hub and just-in-time resource
  • Electronic surveys to assess progress, risks, and readiness by users before and after implementation
  • “Change Management Inbox” for users to email questions and feedback

Face-to-face Resources

  • Instructor-led training to provide live end-user training and answer questions in real time
  • Change Champion network with selected employees to serve as the extended project team. Change Champions provide two-way communication, feedback, and peer-to peer support for the change at the local business unit level.

Do you have employee impact at the top of your list? Do you know why, what, when, and how to prepare your users for the coming change? Do you have the capacity to pull it off? Let us help you explore these questions and more with you as you prepare for your O365 implementation.

For more insight on how organizational change management boosts adoption of Office 365, download our guide here or below.

About the Author

David Chapman serves as General Manager and Chief Strategist for Perficient’s Organizational Change Management practice. He has more than 20 years of management consulting experience, specializing in the change management discipline. David brings his unique insight to the people aspects of any change from technology implementations to broader strategic organizational imperatives.


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David Chapman

David is the General Manager for Perficient's Organizational Change Management practice, part of the Strategic Advisors Team. He has over twenty years of consulting experience and resides in Charlotte, North Carolina. Be sure to also check out David’s personal blog. It focuses on collaboratively building the breadth and depth of our collective change management knowledge based on insights and experiences shared to help one another grow.

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