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Contact Center Frustrated Caller Experience

Tips & Insights: Rethink Your Contact Center’s Impact on Healthcare Consumer Satisfaction

In healthcare, individuals are navigating a highly emotional – potentially even uncertain – journey. Which is all the more reason that their experience with your organization’s contact center should be considered as a high-stakes touchpoint. I sat down with three of our strategists to explore this challenge and the opportunity that it creates for consumer […]

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8 Capabilities for Agile M&A in Healthcare Organizations

As the numbers of mergers and acquisitions continue to rise, the majority still fail to realize their intended value. Following best-practices and using third party support can help increase your chances of success. Perficient’s wide variety of tools and assets in the following eight capability categories help complement and drive the overall success of a […]

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The Architecture of Stablecoins

In a recent speech and interview with the Institute of International Economic Law at Georgetown University, current Acting Comptroller of the Currency Michael J. Hsu gave numerous remarks on the architecture of stablecoins. According to the Comptroller, the architecture for a stablecoin system can be viewed through the lens of three key policy issues: Stability […]

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Doubling Down on Our Strengths To Help Automakers Drive Innovation and Growth

I joined Perficient, an end-to-end global consultancy, last December. Let me explain why. The Strategy & Consulting team I joined is full of incredibly talented professionals. Some have been with the company for over a decade, while others have recently joined. Many of these folks came from the industry/client side of the business, which brings […]

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Perficient and DAMSR Partner to Improve the Patient Journey

Editor’s Note: This guest blog post comes courtesy of Deepak Rao with DAMSR  All of us can relate to the scenario where a patient spends two hours in a clinic for a 30-minute appointment where the actual time spent with the provider was 10 minutes or less. The patient experience in clinics is not optimal […]

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A Commerce Success Story: Empowering Patient Independence With an Enhanced User Experience

Consumers expect a better and more customized commerce experience, today, especially in healthcare and life sciences. Medical device organizations must work to understand and ease the customer journey to achieve an optimized experience and gain user trust. Caregivers and users of medical devices want a transparent purchasing experience that guides them to the information they […]

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Your Healthcare Content Should Never Use This Word: 4 Reasons Why

Writing good healthcare content that motivates users to convert isn’t easy. It takes time and effort to build trust with a consumer and help them feel comfortable taking the next step with your organization. And there’s one word that will never help you in those efforts. That word should never appear on your consumer-facing website […]

Building a Scalable, Integrated Virtual Health Ecosystem

Delivery Management in Medical and Healthcare Software Development

During the past couple of years, medical and healthcare software development has been growing due to the digital transformation of the healthcare industry. The growing trend of digitalization in healthcare is driven by consumer demand for efficient and advanced treatment solutions. The overall spending on healthcare is expected to grow by the year 2023, according […]

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People of Perficient: Meet Toya Gates, Senior Project Manager

Toya Gates, senior project manager, is a leader at Perficient who enables her team to do their best work through open communication, flexibility, and more. I recently sat down with her to learn more about her role. We also discussed the things she values about Perficient’s culture of collaboration and inclusion. Thank you for joining […]

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When and by Whom Should TRACE Transactions Be Reported? (Part 4 of 6)

So far in our 6-part blog series explaining the intricacies of TRACE, we have defined TRACE reporting, detailed the prep work to be done in order to effectively report TRACE transactions, and reviewed considerations for alternative trading systems. Now, for part 4 of the series, we will delve into the details of when and by […]

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Healthcare M&A: Pillars of Success

While the number of healthcare M&A transactions continues to recover since the COVID-19 pandemic, the overwhelming majority of organizations still fail to realize their intended M&A value. This is often due to unclearly defined business imperatives, poor program planning, and lack of discipline around establishing necessary initial guardrails. There are however, some best practices that […]

Standardizing Healthcare Terms: Challenges, Benefits, and Future

As a registered nurse (RN), I’m in the field of medical and nursing terminologies within electronic health records (EHRs). I understand all too well the impact and benefits that standard healthcare terms contribute to leveraging interoperability and providing healthcare with big data for research and population health, and why it’s a lot easier said than […]

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