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customer remediation meeting

Getting Started With Client Remediation (Part 1 of 3)

Your firm has, whether it was an individual or collective organization, violated the first component of the Hippocratic Oath – “first, do no harm” (or “primum non nocere,” the original Latin translation from the Greeks) while interacting with a client. Some combination of your conscience and your lawyers make you want to “make things right,” […]

Three Foreseen Payer Changes Due to Price Transparency Legislation

The final step in the CMS price transparency legislation is due January 2024 and requires that health plans ensure that their members have access to accurate cost of care tools that show total procedure costs for an episode of care. These 3 major shifts will happen operationally due to price transparency:   The “Plan Design […]

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How Can Financial Services Institutions Better Support Women? – An International Women’s Day Blog

Throughout history and across cultures, women have been forbidden from opening bank accounts, owning property, and taking out loans. Fortunately, most societies today don’t legally bar women from partaking in these tasks, but the ancient history of shutting doors on women seeking greater financial control has left an undeniable gender gap in the world of […]

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Know Your Customer, Grow Your Business: The Significance of Customer Strategy and Segmentation in Retail

Despite surviving both the Great Depression and the Great Recession, not even enduring luxury retail giant Nieman Marcus could escape COVID-19’s interruption of indoor shopping. When Neiman Marcus emerged from bankruptcy after a tumultuous 2020, the company smartly pivoted towards a new plan for targeting consumers. The 115-year-old luxury retailer would laser-focus on their most […]

Female Consultant Offering Wheelchair To Mature Customer

How to Drive Sales by Embracing the Entire Channel in Your Medical Device Distribution Model

One key area that’s often overlooked with any branded manufacturer is the ability to service all personas and journeys within channels. Manufacturers have the unique job of needing to be just as close to their customers as they are to their distribution and retail partners. After all, they’re making the products that we as consumers […]

It's An Invaluable Tool For His Business

How Payers Can Use Cost Estimator Tools to Drive Growth and Member Satisfaction

There’s been a lot to say about the cost transparency legislation that came out a few years back from CMS. The final step in the legislation is due January 2024 and requires that health plans aka “payers” ensure that their members have access to far more robust and accurate cost of care tools. These enhanced […]

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5 Ways to Drive Greater Engagement in your Medical Device Marketing

For marketers of medical devices, it has never been more important to engage directly with your patient consumer audiences. With an abundance of consumer-grade device competition, an overall focus on ‘care in place’ for aging populations, and even consumer interest in exploring devices as an alternative to pharmaceutical therapies, the momentum is squarely on medical […]

Kafka And Mongodb Integration In Big Data

Introduction to Kafka and MongoDB Integration

Introduction: Apache Kafka is a distributed streaming platform that enables businesses to build real-time streaming applications. First developed at LinkedIn in 2010, it has become one of the most widely used messaging systems for big data and real-time analytics. Kafka can process and transmit massive amounts of data in real-time, and its design ensures fault […]

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3 Takeaways from SCOPE Summit 2023

The SCOPE Summit for Clinical Ops Executives is an annual conference to drive collaboration and innovation in the clinical research community. I attended the 14th annual SCOPE Summit on February 6-9 of 2023 to connect with my colleagues and other industry experts about what technology advancements are driving growth in the life sciences industry. Here […]

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Overcome Barriers to EV Sales with Customer Experience Excellence

Overcoming Barriers The barriers to entry for electric vehicles (EV) feel overwhelming for most Americans. Not only are current models priced well above the average consumer’s financial ability, but they also require home charging and accessibility to public charging stations that are yet to be mainstream. When consumers invest in EV and home charging stations, […]

Preview: Future Digital Finance 2023

Today’s banking customers are far more complex than they once were. The experiences made standard by revolutionary players like Amazon and Uber have contributed to a drastic shift in customer expectations, across all industries. Customers have grown accustomed to the convenience and visibility made possible using elevated technologies and data insights. In fact, the Future […]

Measure Twice, Cut Once. Plan Twice, Build Once

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility, we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk. Per our […]

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