Matija Vrzan

Matija is a Solutions Architect at Customer Engagement Solutions, currently focusing on Amazon Connect implementations and contact center migrations. My background spans 8 years, including Microsoft system administration, unified communications, Lync/Skype for Business telephony, DevOps, Azure, AWS, and a little bit of everything else.

Blogs from this Author

Service Agent

An Introduction to Service Cloud Voice with Amazon Connect

A New Solution for the Contact Center Pre-integrated with Amazon Connect, Powered by Salesforce Service Cloud Voice seamlessly enhances your Salesforce Service Cloud investment with telephony. By bringing together voice communications, digital channels, and CRM data, you equip your agents with smart and streamlined service to provide your customers with a great phone experience from […]