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Homa Safe

Homa is a customer care director at Perficient. She has over nine years of experience in software development and guiding cross-functional teams; A dynamic blend of hands-on development expertise, strategic architecture design, and a passion for innovation.

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Blogs from this Author

Business Team Brainstorming Data Target Financial Cocnept

Redefining CCaaS Solutions Success in the Digital Era

With the advancement of technology, machine learning and AI capabilities in the customer care space, customer expectations are evolving faster than ever before. Customers expect smoother, context-aware, personalized, and generally more effective and faster experiences across channels when contacting a support center.  This calls for a need to revisit and redefine the success metrics for […]

Integrating LinkedIn and Marketo

Introducing Relay – A Solution Built Using Twilio’s IoT Platform

As part of Twilio Signal Conference 2021, Ibraheem Khalifa, the Director of Product, and Brandon Smith, the Senior Software Architect from Relay, presented their product. Relay is a small, portable cellular device. This device can be programmed for communication over voice commands, tracking, and sending alerts using an Open API. Relay uses Twilio IoT Super […]