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Find a Doctor Search Tool Enhances the Patients Experience

A successful Find a Doctor (FAD) search tool is incredibly important for healthcare provider and payer websites and mobile applications. Not only is it critical to lead generation for prospective new patients but is also a tool used frequently by existing patients, physicians and academics. With so many users of this tool, it is an […]

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Mobile Wayfinding: The Cure for Missed Medical Appointments

Is your organization feeling the pain of missed medical appointments? You are not alone. In fact, late or missed patient appointments cost hospitals more than $150 billion annually. Often, patients try to navigate their way through massive medical facilities and get lost or experience stress and frustration in navigation. This can result in late or […]

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Improving the Patient Experience With Content

Patient experience is a key measure of overall healthcare quality. It commands equal attention alongside clinical outcomes, patient safety, and efficiency and cost reduction measures. Patient education is a significant component of the patient experience. As such, it receives special attention in some primary care and acute care quality measures. So we need to give […]

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Digital Health Governance is at a Premium

Previously, I highlighted artificial intelligence, and all the opportunities it brings to the industry. In the final blog of this series we explore data governance and its role in digital health. Given the other four trends, one of the biggest challenges will continue to be obtaining executive buy-in for digital health initiatives. That means actively […]

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AI Cements its Place at the Digital Health Table

My previous blog installment described the opportunities with better analytics and patient experience. This blog will highlight artificial intelligence (AI), and all the opportunities it brings to the industry. Despite the myriad of trend articles claiming a seismic change in healthcare as a result of AI applications, the reality of the impact we see is […]

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Maturing Collaborative Culture Drives Analytics and Experience

My last blog in this series outlined virtual consults and the major role they play today in the patient experience. Today, I focus on the opportunities with better analytics and patient experience. The emerging Salesforce/Cerner relationship is one of many indicators of a new paradigm in the culture of—as much as of the mechanics of—interoperability. […]

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Patient Personalization: A Digital Health Trend

In my last post, we discussed the challenges healthcare provider’s face. This post highlights the importance of patient personalization. Achieving lofty patient experience goals remains an elusive goal for many healthcare organizations. In the portal domain, for example, 63% of patients in a recent Health Affairs study reported they had not used a patient portal […]

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Predicting the Top 3 Trends at #HIMSS18

What happens in Vegas from March, 5-9, 2018, at the Venetian-Palazzo-Sands Expo Center, hopefully won’t stay in Vegas. The Health Information Management Systems Society (HIMSS) Annual Conference has returned to Sin City! Roughly 45,000 health professional, from across the globe are expected to attend this year and given the current state of healthcare, we are […]

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Improve the Patient Experience with a 360-Degree Approach

Owning the patient experience is about managing 360 degrees of healthcare member care delivery. For healthcare organizations, that starts with understanding your ecosystem and every point of care interaction of your providers and their patients’. Empowering providers to own the patient experience begins with providing the right organizational operations structure in synergy with the software […]

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Patient Support Programs Are Making A Big Difference In Pharma

Living with disease and undergoing treatment can be life-changing. Patients may not understand their diseases, their treatment options, or even the implications of the medications they’re taking. The process can be confusing, complicated, and worrisome. With digital transformation becoming more sophisticated and prevalent, pharmaceutical and medical device companies have stepped up to the plate with […]

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How Leading Organizations are Transforming Patient Experience

With 2017 coming to a close it was the perfect opportunity to reflect on all the great things our clients are doing to improve healthcare. Here are three of my favorites: Video: Enhancing Medical Research at the University of Colorado Learn why University of Colorado Anschutz Medical Campus turned to the cloud to improve security, […]

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Will CVS-Aetna Provide a Prescription for Healthcare CX?

Mergers and acquisitions happen frequently in healthcare so the CVS-Aetna mega deal may not have been a shock to many in the healthcare industry. The $69 billion deal would combine the drugstore giant with one of the biggest health insurers in the United States. If approved by the companies’ boards and federal regulators this consolidation […]

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How Bots are Improving Consumer, Member, and Patient Interactions

The practical development and deployment of bots has accelerated in the last year within healthcare. bots are playing a role in the improvement of consumer-member-patient interactions with providers as well as health plans by enhancing customer service support, supporting wellness programs for patients with chronic conditions, and an array of other applications. Additionally, bots make […]

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Hospital at Home: An Effective Model for Acute Care Patients

Remote patient monitoring has been implemented over the last few years in select use cases with varied success based on the level of patient and provider team engagement. A new model that is gaining widespread adoption is Hospital at Home, developed by Bruce Leff, professor of medicine at Johns Hopkins. Hospital at Home provides remote […]

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Owning the End-to-End Consumer – Patient Experience

Healthcare providers continue to focus on every interaction point consumers and patients have both online and in facility. It is critical for providers to own the end-to-end consumer-patient experience whether capabilities are empowered inside or outside the provider organization. The challenge is that providers are often reliant on multiple third party vendors for consumer and […]

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3 Key Takeaways from #HIMSS17

Another HIMSS conference has concluded. It was estimated that more than 45,000 people were at the Orange County Convention Center in Orlando, talking about the latest in health IT, industry trends, and challenges and opportunities. I am always amazed at how social the health IT world is – and it is always great to meet […]

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2017 Trends: Connecting the Patient to Connected Health

Our 2017 healthcare provider trend guide reveals the top 5 trends healthcare provider trends in 2017. These trends will help identify and prioritize technology investments in order to transform data into powerful knowledge that can enhance the patient experience and improve your overall business. My last post highlighted our first trend, Handing the Patient Portal […]

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2017 Trends: Handing the Patient Portal Reins to the Patient

Once again we have compiled our trends guide for healthcare providers and this year the top 5 healthcare provider trends in 2017 focus on the importance of leveraging the power of data. These trends will help identify and prioritize technology investments in order to transform data into powerful knowledge that can enhance the patient experience […]

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The Healthcare Content Pie: 7 Marketing Strategies for 2017

Healthcare organizations are continuing to adapt to the ever-changing healthcare industry. Hospitals, health systems and health plans are undergoing infrastructure rebuilds to suit the needs of the new market; transforming their traditional business models to survive the rising expectations to deliver a connected and on-demand experience to patients and members. The growing expectations of healthcare […]

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HCA’s MyHealthONE Patient Portal Empowers Patients

We are all aware of the enormous impact Government regulations have had on healthcare and while they are in place to improve healthcare, in some cases they may be hindering progress. For example, to meet Meaningful Use requirements healthcare providers must provide electronic health records to their patients and for most organizations the vehicle for […]

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