Posts Tagged ‘patient experience’

Patients experience

Find a Doctor Search Tool Enhances the Patients Experience

A successful Find a Doctor (FAD) search tool is incredibly important for healthcare provider and payer websites and mobile applications. Not only is it critical to lead generation for prospective new patients but is also a tool used frequently by existing patients, physicians and academics. With so many users of this tool, it is an […]

Mobile Wayfinding: The Cure for Missed Medical Appointments

Is your organization feeling the pain of missed medical appointments? You are not alone. In fact, late or missed patient appointments cost hospitals more than $150 billion annually. Often, patients try to navigate their way through massive medical facilities and get lost or experience stress and frustration in navigation. This can result in late or […]

Improving the Patient Experience With Content

Patient experience is a key measure of overall healthcare quality. It commands equal attention alongside clinical outcomes, patient safety, and efficiency and cost reduction measures. Patient education is a significant component of the patient experience. As such, it receives special attention in some primary care and acute care quality measures. So we need to give […]

Digital Health Governance is at a Premium

Previously, I highlighted artificial intelligence, and all the opportunities it brings to the industry. In the final blog of this series we explore data governance and its role in digital health. Given the other four trends, one of the biggest challenges will continue to be obtaining executive buy-in for digital health initiatives. That means actively […]

AI Cements its Place at the Digital Health Table

My previous blog installment described the opportunities with better analytics and patient experience. This blog will highlight artificial intelligence (AI), and all the opportunities it brings to the industry. Despite the myriad of trend articles claiming a seismic change in healthcare as a result of AI applications, the reality of the impact we see is […]

Maturing Collaborative Culture Drives Analytics and Experience

My last blog in this series outlined virtual consults and the major role they play today in the patient experience. Today, I focus on the opportunities with better analytics and patient experience. The emerging Salesforce/Cerner relationship is one of many indicators of a new paradigm in the culture of—as much as of the mechanics of—interoperability. […]

Patient Personalization: A Digital Health Trend

In my last post, we discussed the challenges healthcare provider’s face. This post highlights the importance of patient personalization. Achieving lofty patient experience goals remains an elusive goal for many healthcare organizations. In the portal domain, for example, 63% of patients in a recent Health Affairs study reported they had not used a patient portal […]

Predicting the Top 3 Trends at #HIMSS18

What happens in Vegas from March, 5-9, 2018, at the Venetian-Palazzo-Sands Expo Center, hopefully won’t stay in Vegas. The Health Information Management Systems Society (HIMSS) Annual Conference has returned to Sin City! Roughly 45,000 health professional, from across the globe are expected to attend this year and given the current state of healthcare, we are […]

Improve the Patient Experience with a 360-Degree Approach

Owning the patient experience is about managing 360 degrees of healthcare member care delivery. For healthcare organizations, that starts with understanding your ecosystem and every point of care interaction of your providers and their patients’. Empowering providers to own the patient experience begins with providing the right organizational operations structure in synergy with the software […]

Patient Support Programs Are Making A Big Difference In Pharma

Living with disease and undergoing treatment can be life-changing. Patients may not understand their diseases, their treatment options, or even the implications of the medications they’re taking. The process can be confusing, complicated, and worrisome. With digital transformation becoming more sophisticated and prevalent, pharmaceutical and medical device companies have stepped up to the plate with […]

How Leading Organizations are Transforming Patient Experience

With 2017 coming to a close it was the perfect opportunity to reflect on all the great things our clients are doing to improve healthcare. Here are three of my favorites: Video: Enhancing Medical Research at the University of Colorado Learn why University of Colorado Anschutz Medical Campus turned to the cloud to improve security, […]

Will CVS-Aetna Provide a Prescription for Healthcare CX?

Mergers and acquisitions happen frequently in healthcare so the CVS-Aetna mega deal may not have been a shock to many in the healthcare industry. The $69 billion deal would combine the drugstore giant with one of the biggest health insurers in the United States. If approved by the companies’ boards and federal regulators this consolidation […]

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