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Posts Tagged ‘Order Management’

Business People Discussing Strategy With A Financial Analyst

Building an Airtight Business Case for Order Management Optimization

Your order management system sits at the critical intersection of customer experience and operational efficiency. But when it comes to justifying an investment in a new platform, you can’t rely on vague promises of improved service levels alone.  Our recent research study revealed that C-suite decision makers prioritize cold, hard financial metrics when evaluating order […]

Korber

Perficient Wins the Köerber OMS New Partner of the Year 2023 North America!

We’re excited to share some wonderful news with you all! Perficient achieved the Köerber 2023 Evolve Partner Award for New OMS Partner of the Year North America. We see this as a shared achievement, one that wouldn’t be possible without the support of our incredible team and partner Köerber. Recognizing Excellence in the Supply Chain […]

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Understanding Total Cost of Ownership in B2B Markets and the Power of Integrated WMS and OMS

Total Cost of Ownership (TCO) is a financial estimate that helps consumers and enterprise managers determine direct and indirect costs of a product or system. It goes beyond the initial purchase price to consider other costs involved in procurement, operations, and maintenance over the system’s life. In the B2B market, understanding TCO is crucial as […]

Lorry On Motorway In Motion

The Power of Precise Delivery Dates: How to Boost Sales and Customer Satisfaction

Providing accurate estimated delivery dates on your website is more than just a nice-to-have feature – it’s a crucial sales and customer experience driver that can significantly impact top-line sales while controlling bottom-line costs. The Delivery Date Difference Research shows that buyers who are given accurate delivery timeframes upfront are 7% more likely to complete […]

Unified commerce, omnichannel, order management

Perficient Principals Quoted in Retail Touchpoints Article

Justin Racine, Perficient’s Principal of Unified Commerce, and Zach Zalowitz, Perficient’s Principal of Order Management, were both recently published in “The Ultimate Guide To Unified Commerce: Evolving Your Technology (And Mindset) To Drive Experience Innovation,” a tech guide written by Retail TouchPoints. Both Justin and Zach shared their perspectives on all things unified commerce strategy and […]

Abstract Neurons System

Utilizing Generative AI to Enhance Order Experience

Businesses are going through a significant transformation with the emergence and focus on artificial intelligence (AI). Businesses are evolving with the adoption of AI disciplines like machine learning (ML), natural language processing (NLP), robotics, and many others. AI technologies are already on a path to magnify gains in productivity, efficiency, and adaptability. Forbes Advisor lists […]

Customer experience is key to a well-run order management practice.

People of Perficient: Meet Zach Zalowitz, Principal OM

Zach Zalowitz recently joined Perficient as a Principal within our Order Management (OM) practice, bringing more than 15 years of experience in omni-channel supply chain solutions and hands-on experience with a focus on retail apparel and consumer packaged goods. We sat down with him to discuss his experience and thoughts on all things OM. Can […]

Workers tracking order management.

7 Ways an OMS Enhances Inventory and Supply Chain Management

As sellers, we aim to meet the expectations of our customers, who now expect to know the delivery time before placing their orders. Regardless of whether you ship from one or multiple places, supply chain issues that affect inventory levels should not hinder you. Choosing the right solution from the many options available in the […]

Store Management

IBM Sterling Next Generation Store Engagement: Revolutionizing Retail Experiences

In today’s highly competitive retail landscape, providing exceptional customer experiences is paramount to success. Customers now demand seamless interactions across multiple channels, personalized services, and real-time access to product information. To address these evolving expectations, IBM has developed the Sterling Next Generation Store Engagement solution, a powerful platform that helps retailers transform their in-store experiences […]

Workers tracking order management.

Perficient OM Expert Quoted in Körber Article

Srikanth Kiran, Perficient’s Director of Commerce + OM, was published in “Why OMS is Mission Critical in 3rd Party Logistics (3PL) – An OMS Conversation Starter,” a three-part Körber article written by Matt Boland, Director, OMS Partner Ecosystem at Körber. Srikanth shared his perspectives on how important cross-channel, real-time inventory visibility is for order orchestration […]

Internet Shopper Entering Credit Card Information Using Laptop Keyboard

Know Your Customer, Grow Your Business: The Significance of Customer Strategy and Segmentation in Retail

Despite surviving both the Great Depression and the Great Recession, not even enduring luxury retail giant Nieman Marcus could escape COVID-19’s interruption of indoor shopping. When Neiman Marcus emerged from bankruptcy after a tumultuous 2020, the company smartly pivoted towards a new plan for targeting consumers. The 115-year-old luxury retailer would laser-focus on their most […]

Elevating the In-Store Experience Through Order Management

Retailers are constantly seeking new ways to meet the ever-growing demands of their customers. In today’s digital age, customers expect a seamless and convenient shopping experience, whether they purchase online or in the store. With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to […]

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