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Understanding Total Cost of Ownership in B2B Markets and the Power of Integrated WMS and OMS

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Total Cost of Ownership (TCO) is a financial estimate that helps consumers and enterprise managers determine direct and indirect costs of a product or system. It goes beyond the initial purchase price to consider other costs involved in procurement, operations, and maintenance over the system’s life. In the B2B market, understanding TCO is crucial as it impacts the return on investment and ultimately the bottom line.

Integrated WMS and OMS: A Game Changer

Warehouse Management System (WMS) and Order Management System (OMS) are two critical systems in the supply chain. When integrated, they form a powerful tool that enhances efficiency, reduces errors, and improves customer satisfaction.

An integrated OMS and WMS provide real-time visibility into inventory levels, order status, and warehouse operations. This integration ensures fast delivery at the lowest possible cost and eliminates the risk of overpromising.

Pre-built Capabilities vs. Self-built: A Comparison

Choosing between pre-built capabilities and self-built solutions in WMS and OMS depends on several factors, including the organization’s specific requirements, budget, and timeline.

Pre-built solutions offer faster implementation times and are often more cost-effective overall. They come equipped with tried-and-tested functionalities, reducing the time spent on research and development.

On the other hand, self-built solutions offer the promise of tailor-made functionality but come with the burden of development time, cost, and certain competitive weaknesses.

Scope Controls and Associated Risks

The integration of WMS and OMS brings about scope controls, which are necessary to ensure the project stays within the defined scope. However, it also comes with associated risks. This includes the potential for scope creep, integration challenges, and the need for continuous system maintenance and upgrades.

Optimizing and Leveraging Extensibility Framework from Korber

Brands are optimizing and leveraging the extensibility framework from Korber to enhance their supply chain operations. This involves using the framework to extend and customize the functionality of their WMS and OMS without impacting the scalability of the solution or incurring excessive costs.


Understanding the TCO in the B2B market and the benefits of integrating WMS and OMS can help businesses make informed decisions that enhance efficiency, reduce costs, and improve customer satisfaction. Whether choosing pre-built capabilities or opting for self-built solutions, businesses must consider their specific needs, budget, and long-term goals. Leveraging frameworks like Korber can provide the flexibility and extensibility needed to meet the evolving demands of the market.

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Rupa Amin, Director, Commerce Strategy

As a Director of Commerce Strategy at Perficient, Rupa helps clients see their dreams and visions come to fruition through research, strategy recommendations, data-driven insights, and implementation of ideas to build their eCommerce presence. With 20+ years in the IT industry, having served in various roles from a product owner to building complex integrations, she has developed a veritable skillset (think of Swiss knife!). She is our curious, solution-oriented strategist that is comfortable with ambiguity yet ready to challenge the status quo.

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