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Posts Tagged ‘Artificial Intelligence’

AI and Big Data: The Yin and Yang of Technical Innovation

I’ve had some interesting conversations with my colleagues Christine Livingston and Arvind Murali.  Christine knows AI. Arvind knows data, especially big data. As we spoke it became obvious that the two are deeply interconnected. Innovation today seems to be driven by data. AI relies on data. Just implementing any kind of artificial intelligence means you […]

IBM Watson Assistant for Customer Service Call Center

Transform Customer Service with Watson Assistant

Millennials have become the largest group of consumers in the United States. And organizations should take note. This shift has introduced the consumer market with a generation of people who are more digitally connected and more demanding than ever. Consumers expect an unprecedented level of 24x7x365 customer service and many enterprises are failing to meet […]

healthcare journey map

Artificial Intelligence Expedites Clinical Trial Matching

There is a growing challenge for clinicians in oncology. As new clinical trial studies emerge and medical literature is published, it is nearly impossible to stay on top of all the latest cancer care data due to the proliferation of new information, and it is increasingly more difficult to align a patient’s unique factors to […]

The Impact of Artificial Intelligence and Cognitive Computing

In the realm of healthcare, artificial intelligence (AI) and cognitive computing continue to gain momentum, and they have the potential to revolutionize healthcare. In fact, Forrester predicts that 70% of enterprises are anticipated to implement AI in 2018. Furthermore, 25% of enterprises are predicted to supplement point-and-click analytics with conversational interfaces. This growth means that […]

Data Science Model Presentation

Quick Tips on How to Sell Your Data Science Model

During a five-week IBM training program, I learned a few things about how to sell data science models that I’d like to share it with you. The program was explicitly designed to educate and familiarize IBM’s business partners on how to expand relationships with clients; an introduction to emerging tools; and a glimpse into IBM’s future so […]

Innovate Data with Artificial Intelligence (AI) in Healthcare

Artificial intelligence (AI) has established a dominant disruption in transportation, marketing and financial services, among other divisions. In the realm of healthcare, AI is gaining momentum and has the potential to considerably change the industry, from the exam room to the back office to the supply chain. Forrester predicts, “70% of enterprises are anticipated to […]

Winning the Hearts of your Customers: Using AI to Improve CX

The other day I was perusing the Insights section of the Perficient website, and I came across a guide that sparked my interest called Five Digital Marketing Trends That Will Impact Your Business in 2018. In it, the authors discuss how personalization will “shape the complexity and magnitude of content development.” This was particularly interesting to me. I […]

Cognitive virtual agent improves customer service satisfaction

Hang Up on IVR and Switch to a Cognitive Virtual Agent

If your call center is still relying on an interactive voice response (IVR) system, then you may not be delivering the customer service your consumers expect (Millennials in particular). Customers are becoming more digitally connected than ever. And with this hyper-connectivity comes their demand for unprecedented levels of 24x7x365 customer service. Customers want to engage […]

Healthcare Data

Healthcare’s Big 3 – Chatbots, Smart Algorithms, and AI

Healthcare continuously expands the realm of digital technology and explores new paths to analyze and comprehend complex data. The industry is moving in leaps and bounds in order to stay ahead of the technology trends that are upcoming. This blog looks into three major trends that are becoming major components of the healthcare industry. Smart […]

Web API Using Azure

9 Stats Showing the Reality of Sales and Artificial Intelligence

Artificial Intelligence is becoming an increasingly present technology in our personal and professional lives and is a term sales teams are hearing and saying a lot more of lately. The days of laughing off “that Terminator-technology” are long gone as businesses and consumers alike are adopting it for the value it brings. How sales teams […]

child with tablet

Checking in on Artificial Intelligence Trends in 2018

It’s just past mid-year 2018.  Back in December 2017 and January 2018, many pundits were making their annual predictions about artificial intelligence.  In fact, my colleague Michael Porter wrote about AI predictions earlier this year.   Rarely do I notice anybody checking in on those predictions to see whether they are reality or not.  So I […]

Business Analytics with AI, ML and Blockchain

Artificial Intelligence is already being used to conextualize data and significantly reduce efforts to transform data sets for better insights. Adaptive intelligence is being infused into cloud applications by vendors like Oracle to drive data-driven intelligence based on Machine Learning algorithms at vastly increased Speeds. To quote Angela Zutavern, coauthor of The Mathematical Corporation “We […]

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