Technical

Newsflash! Customers expect a branded, consistent service experience just about everywhere. (Shocking, right?) While this news is not particularly ground-breaking, the way certain businesses are approaching the customer service challenge is. Customer communities offer a variety of important ways to connect with your customer: you can engage with them, send offers and other helpful information, […]

Everything is data and everyone is data! Everybody says we live in the technology age, the age of the internet, the age of space and cosmos, the age of the digital world etc. But all of these developments and advancements have been made possible by the Holy Grail called Data. We learned how to store […]

My focus at Perficient lately is a fast-moving project with 15+ individuals, complex requirements, and a tight deadline. The experience is extremely valuable. The project is an ETL platform on AWS that uses Lambda for event-driven processing, Elastic MapReduce (EMR) for managed Hadoop clusters, RDS and S3 for persistence, and a handful of other services. […]

Amazon Connect and Dynamics 365 Microsoft and the contact center—it’s been an on-again, off-again relationship. While Microsoft has tried various strategies and tactics to grab a greater stake in the contact center world, it’s safe to say they haven’t exactly been an industry disrupter. Last year, Amazon entered the contact center market in a big way with […]

By default, Siebel out-of-the-box does not allow you to change the Primary Flag in MVG applets. This includes Clinical Site, Accounts, Protocols, etc. Here is an example: On the Site Management screen, press the icon for the Team MVG: This opens the Pick Team MVG Applet. Note that the Primary Flag field is read-only. Now, […]

Technology integration and migration are complicated no matter what kind of organization you are. In the process of implementation, leaders need to understand the key aspects of whichever platform they choose, in addition to its usefulness for any business use case. For those looking to adopt iPaaS, understanding the market is also important, especially since […]

Perficient released Microsoft Dynamics 365 Data Dip Quick Start for Amazon Connect in partnership with AWS. This Quick Start allows organizations to integrate Microsoft Dynamics 365 with Amazon Connect contact center on the AWS Cloud. Once deployed, the integration enables Dynamics account lookup from Amazon Connect contact flows, as well as adding call notes to Dynamics […]

As the retirement of Access Web Apps (AWA) nears, now is the perfect time to switch to using PowerApps. AWA offers a simple export method for converting your data to SharePoint lists, and following the few steps below, you’ll be able to get a PowerApp running on that data in minutes.   Export Your Data […]

For the most part, it should be straightforward to transfer files to and from AWS S3 buckets with Mule connector. S3 connector has been out there for a long time. If you just use customer key and secrete, you can see an example here http://www.dejim.com/blog/2016/03/10/amazon-s3-connector-download-bucket/ The complication comes when you also want to use an […]

I might be a little partial to the subject considering these six sessions are from my Perficient peers. We also have a large booth (#550 right once you enter the doors). I hope the sessions below are of interest to you. I found something cool today; log into the event from the website, find the […]

We are currently experiencing a technology revolution that is impacting the workplace. The battle for organizations to survive is being awarded to those who are able to respond to changing market conditions with speed, agility, and better innovation. In today’s demanding competitive landscape, this cannot be accomplished with traditional software application development. Cloud first applications […]

We are heading toward the end of Q1. Organizations have finalized budgets and have set their strategic direction. Do you feel like you have the right operating model in place for your team to meet company objectives? Do you have your priorities sorted out? What does success look like? Stepping back and taking a simple […]