Perficient released Microsoft Dynamics 365 Data Dip Quick Start for Amazon Connect in partnership with AWS.
This Quick Start allows organizations to integrate Microsoft Dynamics 365 with Amazon Connect contact center on the AWS Cloud.
Once deployed, the integration enables Dynamics account lookup from Amazon Connect contact flows, as well as adding call notes to Dynamics accounts.
Learn the six most common pitfalls when upgrading your contact center, and how Amazon Connect can help you avoid them.
Click here to get started and deploy the integration, or see the quick start video overview below!
Interested to see more? Schedule a demo or contact us here.