Technical

In a new guide, we discuss the background of the SEC’s Investment Company Reporting Modernization Rules and the potential effects on individual financial institutions. The snippet below talks about the challenges you can expect when developing a response program. Expect challenges in various areas: Data Availability: All required data elements may not be available internally. […]

The benefits of cloud hosting – including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) – are very clear: less upfront capital, faster implementations, scalability and elasticity, and no need for individual companies to maintain physical space, hardware, and/or technical staff for support. But there are also several risks to consider, including physical and technical security, […]

Cyber-security: a continuous mission to supervise, support, and evolve data protection. Healthcare providers remain aware and proactive in regards to cyber-attacks or malware that feature threats to patient records, and internal documents. By continuously remaining alert, healthcare organizations can confirm their IoMT networks are secure. What is Internet of Medical Things (IoMT)? IoMT features a […]

Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. Since my introductory posts back in late 2017 there have been several changes to Streams, some from the community, some directly from Amazon. These changes are managed as pull requests. This post will review approved pull requests from November 2017 […]

While the term “business transformation” has been floated around for decades, digital and the deployment of modern technology remain the cornerstone of today’s investment decisions. Customer expectations have changed greatly in recent years. Strong brands like Facebook, Amazon, Apple, Netflix, and Google, which investors often refer to as FAANG, have changed consumer behavior. Not only […]

Digital transformation can absolutely be thought of as improving a website through which a car rental company sells its used vehicles – an important source of revenue for the company. It can also be thought of as enhancing a mobile app that enables customers to make, modify, or cancel reservations, view a car’s mileage and […]

This is the third post in a series on the TransCelerate Shared Investigator Platform (SIP). For more background on TransCelerate and SIP, see the previous two posts. In today’s post, we’ll be exploring the benefits of adopting the SIP. First and foremost, the SIP resolves one of the biggest complaints expressed by sites, which is […]

While not directly related to core Amazon Connect functionality, there are many reasons to familiarize yourself with how to host your own static website in AWS. Creating a basic website your supervisors can use to check the holiday calendar set up via Lambda and DynamoDB or hosting your custom agent console are just two examples […]

Attracting new customers and cultivating existing relationships by building a great customer experience is a certainly a recipe for growth and profitability. When speaking of customer experience, one typically thinks of the technology customers interact with, be it a website or a mobile app. Customer experience encompasses the features, functionality, and benefits provided to customers […]

It is a thought-provoking, long, and crucial process to create an enterprise data warehouse (EDW) stocked with relevant data. However, upon creation, this EDW will ease management, empower the business, and enhance the customer experience. A proper enterprise data strategy can empower a business. “The International Data Corporation (IDC) estimates the amount of data in the […]

In a new guide, we discuss the background of the SEC’s Investment Company Reporting Modernization Rules and the potential effects on individual financial institutions. The snippet below talks about the foundational work companies should have already completed. By now, you should have a program in place that covers the following work streams: Engage Report Filing […]

While mobility and connected cars remain two of the most talked-about topics in the industry, car rental companies continue to invest heavily in other forms of digital transformation because they realize that providing an incredible customer experience is important to their business. Whether it involves making a reservation on the company’s website or making a […]